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I have a call flow so that in the event of bad weather it will play a message that things are cancelled followed by the standard IVR. The call flow works for turning this off/on properly. The issue is that I would like to have staff be able to call in remotely and then use the feature code...

We are having a number of users report the caller ID is not being received and have worked with our VOIP provider (VoIP Innovations). The responded that the issue is: We can see that you are passing an ANI of "FreeSWITCH" which will cause issues when passing caller ID to the receiving end. We...

We have a number of agents that might be involved in multiple ring groups / call queues so we use the caller ID prefix to show which each one is so they are more prepared to handle the call on the other end. WORKS GREAT! However, we also have shared voicemail boxes so that these groups can...

Is there a method to allow the directory entries to play a recording when an entry is matched. Currently it just spells out the name and then the extension, would prefer for it to say "Bob, extension 200" in Bob's voice. Just learning my way around in the process of switching from FreePBX /...