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Hi everyone, I’m Jack Morris, a VoIP solutions enthusiast currently working with platforms like FreeSWITCH, Kamailio, and Asterisk. I specialize in building scalable, secure, and custom SIP infrastructures for businesses looking to modernize their communication stack. I’m part of the team at...

One key limitation I’ve faced with IVRs is when they're not backed by smart routing logic—especially in setups without CRM integration. It can lead to poor user experience and long resolution times. Curious to hear how others are optimizing their IVR flows beyond basic DTMF inputs.