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Thank you for the hint. I have resolved the issue.

I believe I found the steps.

Thank you. I figured this was the solution but I am not clear on the steps required to install the free version. Is there a link somewhere I can find these steps?

Hi All, I am getting this strange error, I am unable to create new inbound routes because of this error. When I navigate to Dailplan > Destinations "The encoded file /var/www/fusionpbx/app/dialplan_tools/app_languages.php has expired." Anyone have any ideas?

Thanks. We ended up restoring the VM from a good backup because there was no way to figure out what happened and we had some customers offline. I don’t know if it was due to some kind of corruption of the db. Another datapoint the pbx recovered from a crash which had a filesystem which had to...

I have an issue where we have multiple phones which keep registering multiple times and show up listed as multiple registrations from the same IP address. In the past I could click them and deregister them and they would disappear. For some reason I cannot anymore, the extra data point is that...

Thank you hfoster, I actually missed that visually. But you know what that did the trick.... For some reason new IVRs are missing that answer line. There must have been an update somewhere which removed that. Thank you very much for your help, this was seriously frustrating me.

I think I just realized something.... The Twilio comment about the 200OK being received from the working call is only because the call went through to a ring group. Because of course the working calls are able to engage the IVR options and get through to the end of the menu. The ones that do...

Here's something I see, Working IVR, Call-direction is above 30 Not working IVR, Call-direction is 35 Turns out to have no effect on the DTMF issue.... I don't know I am at a loss. Where in the dial plan is the 200OK sent?

This line looks like it is missing in the new one, <action application="set" data="presence_id=600@multimek.**********"/> Adding this line with the correct parameters into the new one does not seem to make a difference however.

I think what you suggested checks out, Old IVR before pulling the update <extension name="Daytime Main Greeting" continue="false" uuid="5b5eba02-a1cc-43d2-a3f3-c319dd121cfb"> <condition field="destination_number" expression="^600$"> <action application="ring_ready" data=""/>...

Thank you for your reply, would this commit have affected all IVRs in existence on the particular FusionPBX instance on any domain or only new ones that were created after this change?

This is the feedback from Twilio on this,

The PBX is getting the DTMF tone, you can see it here rtp_local_sdp_str v=0 o=FreeSWITCH 1679514607 1679514608 IN IP4 23.184.64.62 s=FreeSWITCH c=IN IP4 23.184.64.62 t=0 0 m=audio 22658 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 a=silenceSupp: off - -...

It may be a SIP trunk issue, we use Twilio, as per their documentation, What DTMF types do you support? Out of band RFC-2833 is supported. Out of band SIP INFO is not currently supported. In-band DTMF tones within the G.711 audio stream are passed-through in the audio stream untouched. If...

Still going back and forth on this, for a minute I had a feeling that this might be carrier related. But I am not convinced anymore, I still can't pin it down but here is another salient data point. On the same fusionPBX instance, which has been operating since 2021 there are older IVRs which...

Can I DM you a test IVR for you to try, it looks like all new IVRs that I create have this issue with newer iPhones, however works fine with an older iPhone also works fine on a VoIP phone calling the PSTN. This is an annoying issue yet seems exceedingly difficult to troubleshoot in a...

I am using an iPhone via the PSTN, the reason I'm highlighting the iPhone is because this is where the issue occurs. On a VoIP desk phone when I press 1 for example the IVR responds. Not the case on multiple iPhones with calls placed to the PSTN. Incidentally, a softphone App on an iPhone...

Thanks for the reply. So here is the strange behavior, most phones which dial in to this IVR seem to work just fine. However, the phones which I've used to here to test are iphones and for some reason when they dial in they the tones are audible but the IVR does not respond. But on other...

Can someone please help me here? I can't believe that our instance is the only one facing this issue.