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Thanks for your help. I restarted Fusion on the weekend and the recordings continue. Do you mean even though the GUI states recording = false the database may still have this value as true?

After a change is made does anything need to be restarted for the change to take effect?

This is now working. Thanks everyone.

Thank you. Inbound Destination is set to false Call centre is set to false Extension is set to disabled Anywhere else this could be set? I have checked here too and all is disabled:

It appears that all inbound calls are being recorded and I wish to stop this however I cannot see where this has been enabled and how to deactivate it: My flow is simply: Inbound Route > Call Flow > Call Centre

Is the call_direction_outbound (order:22) just a generic entry that would apply to all outbound routes?

Thank you. It appears toll_allow puts a condition on the outbound route that I can tie to the extension. If each outbound route is tied to a gateway and I need to be utilising two gateways I expect I will need another outbound route. Currently I have this: Should I duplicate only the bottom...

Hi, I have two sites with extensions numbered: Site 1 = 100-199 Site 2 = 200-299 I have two gateways configured and I wish to push site 1 out via GW 1 and site 2 out via GW 2. I have both gateways setup however am unsure of how to configure the outbound routes. By default Fusion creates two...

lol... I did not know you could do it this way. Talk about making life harder than it needs to be. Thanks for the help, it is working now!

Ahhh, I see what is happening... I have added Alternative Greeting ID = 1 and the message being played is: "The person at mailbox 1 is currently unavailable, please leave a message after the tone" So this means the standard greeting is not being overridden by my custom .wav file I have uploaded.

I have added greeting_1.wav I checked the logs and it is playing: /usr/share/freeswitch/sounds/en/us/callie/voicemail/vm-person.wav digits/1.wav /usr/share/freeswitch/sounds/en/us/callie/voicemail/vm-not_available.wav /usr/share/freeswitch/sounds/en/us/callie/voicemail/vm-record_message.wav...

Reviewing the following: https://docs.fusionpbx.com/en/latest/applications/voicemail.html#voicemail Is the "Alternative Greet ID" what needs to be set to get this working?

Hi, I have a voicemail box with the number 1001 and I would like to use a custom greeting message. I have followed a few guides without success so far. I have created the WAV file in the correct format and uploaded it however I still hear the default VM greeting. Thanks in advance...

Works, thanks everyone.

Thank you. So to toggle I just dial the number "31" and not "*31"?

I have a call flow and wish to set a feature code the users can dial to switch the flow. Should this feature code "*31" be automatically added t the dialplan? I see an entry for "31" but not "*31"

Hello. I'm working on setting an API where the originating caller ID is communicated to the other party however, I am unsure how to do that. The initial issue is that I am trying to forward the originating caller ID number to a phone number however, my SIP provider is forcing the caller ID to...

For some reason, I can't make the Voicemail to Email working. I keep getting the error saying "Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator." I'm running the latest version 5.12, PHP version 8.1.23 and Debian...

Is it possible in FusionPBX to set a broadcast message like an emergency call that will call all the phones in case of a fire or any emergency? I checked the Call Broadcast feature in FusionPbX and didn't seem to be the function I'm looking for.

Thanks Adrian, tried that and it does not work, unfortunately.