call queue

Hi team, I have fusionpbx running and using a call center queue feature and I noticed that agents are getting removed from queue at some specific time if they got unregistered. So want to know that, is there any script or configuration for this? If configurable I want to change the timing to...

Hi, I have a call center queue setup, it's using a custom music on hold (.wav file) Whenever someone joins the queue they hear the file as expected but it's not from the start, the audio is from somewhere between for example 0:30 I want the audio (music on hold) to start from 0:00 for every...

I have a call center that has agents dial in to the company DID and dial in a code and it signs them on and sends the call to them. Some of the agents work with their cell phone as a forwarded call, is there anywhere in the system that i can setup the remote dial in for the agent to log in or...

I have a customer that wants the phones to ring before the call goes into IVR, but they want it to show a missed call alert on all the phones for this call. Is it possible to disable missed call alert on this ring group, or do I have to go with a call queue?