I have a customer that uses call center more than anyone else in my network of customers, and of course they're on my oldest install. Have any of you found it challenging to get agents to add properly to a running call center queue? I routinely get reports that one or another extension isn't getting calls. I login and find it in the configuration for the queue but its not visible in the active call center view.
The only thing I can do right now to make sure its working is add the agents, flush memcached, then restart the call center module, which of course drops all calls in all queues.
Any of you fs ninja's have any ideas how to force add agents, perhaps from the fs_cli? Drives me NUTS.
Thanks!
The only thing I can do right now to make sure its working is add the agents, flush memcached, then restart the call center module, which of course drops all calls in all queues.
Any of you fs ninja's have any ideas how to force add agents, perhaps from the fs_cli? Drives me NUTS.
Thanks!