Appending a text to caller_id_name before its connected to extension

[Neyamt]

I want to add a text to caller_id_name before the call is routed/answered to extension like (test 92792252352). kindly guide me to right direction how can achieve this using fusionpbx.

 

[pbxgeek]

Use the caller ID Prefix. It's available for phone numbers, ring groups, IVRs, and queues.

 

[Neyamt]

The change needs to be applied at the agent or extension level, as I have multiple prefixes in use.

 

[pbxgeek]

What is your use case for this? This means that every single call going to this extension or agent will have the prefix. Normally, you set up prefixes on a queue level, and then an agent gets to know which queue the call came from. For example, Sales queue or Support queue.