Are call backs possible? Start Stop Recording? Scheduled Reporting by email

[3d3dman]

Hi Guys,

Can you tell me if the following features can be setup and if so how

*Call back feature on an IVR, for example they get the option for a call back either within a call queue or by selecting an option on an IVR, when someone is available the call back is automatically processed?
*Can we do start / stop recording, if call recording is active on every call can it be stopped then restarted - if so how is the call saved, as one recording or two?
*Can you schedule call reports by email?

 

[markjcrane]

• Call back feature on an IVR, for example they get the option for a call back either within a call queue or by selecting an option on an IVR, when someone is available the call back is automatically processed?
  • FusionPBX has a member feature for call center callback
• *Can we do start / stop recording, if call recording is active on every call can it be stopped then restarted - if so how is the call saved, as one recording or two?
  • Yes, this is possible it's called masking and unmasking the call.
• *Can you schedule call reports by email?
  • This can be done from the command line and is part of the FusionPBX member documentation.