We use a SIP Tapi Driver to get info of the incoming number to the ERP System if a Call is coming.
Phone and Tapi Driver are registered to the same Extension.
If we are busy by a call from a Inbound Route (not coming from the call center)
and another call is coming via the call Center the TAPI driver get the call and confuse the ERP System.
How we can manage that call center knows the Extension is busy ?
Phone and Tapi Driver are registered to the same Extension.
If we are busy by a call from a Inbound Route (not coming from the call center)
and another call is coming via the call Center the TAPI driver get the call and confuse the ERP System.
How we can manage that call center knows the Extension is busy ?