Call Center External Agent

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Dast

Member
Nov 11, 2019
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Hi there,

How can I have a call center call an external number for an agent?
After searching the forums, I see follow-me does not work with call centers. I know a ring-group will work, however I also require the queue aspect of call centers.

Any ideas on how I can accomplish this?

I'm using v5.0 with PHP7.
 

Dast

Member
Nov 11, 2019
57
10
8
I tried creating a new call center agent, with the contact number set as (the guid is for the sip gateway);
Code:
sofia/gateway/dc771205-759e-4def-bd31-e5400cbe93db/0412345678

This seems to kind of work.
It seems call screening is enabled for the receiver (0412345678), and the outbound number used is that of the original inbound callers.
If possible I'd prefer to disable call screening, and set the outbound number.

I tried setting the outbound number in the call center, but that doesn't seem to work for this.
 
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Dast

Member
Nov 11, 2019
57
10
8
I've set the contact number as a bridge, where the bridge has the following;
Code:
[ignore_early_media=true,originate_timeout=25,origination_caller_id_number=0744444444,screen=false]sofia/gateway/dc771205-759e-4def-bd31-e5400cbe93db/0412345678

However the calls screening is still in place, I'm guessing I have the wrong key name - any ideas?
 
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