Call Detail Records Destination

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dwintin

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Dec 26, 2018
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Hello! Our setup is for a call to go to a ring group. When looking at the call detail records, the destination shows the group. We would like to know who picked up the call. Anyone know what I'm missing?
 

Kenny Riley

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Nov 1, 2017
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When examining my CDR's it shows the destination for inbound calls that are routed to a ring group as the actual extension number that answered the call.

The only time time the ring group number is showing as the destination in the CDRs for me is for "cancelled" inbound calls, meaning, the caller hung up and it wasn't answered.

What branch and OS are you running?
 

Kenny Riley

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Can't help you there. You are out of date and on an unsupported OS.

You should be running at least 4.4 on Debian 8 or 9 for the best results.
 

Kenny Riley

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It would probably be much more efficient to stand up a new 4.4 install on Debian 8 or 9. You can create a backup script on your server that will take a backup the Postgres database which is documented here:

https://docs.fusionpbx.com/en/latest/getting_started/backup.html

Here is my backup script for your reference which includes package and source backups: https://pastebin.com/fxvAQM66

Then you would rsync your backup files from your old server to your new one and restore it.

This is a process in itself, especially if you aren't experienced in working with databases. You'd need to drop your database on the new server, restore your backup using pg_restore, etc. There isn't any publicly accessible FusionPBX documentation on this process but it is included in the documentation that you are provided when you take the Admin Training class, which I'd highly recommend. There's a class coming up in Jan: https://www.fusionpbx.com/training.php

This will probably help when it comes to dropping and restoring your database: https://www.postgresql.org/docs/9.2/app-pgrestore.html

Good luck.
 
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