Hi all,
i'm having trouble trying to implement a solution that works like a ring group but with a queue for callers and like a call center but it needs to follow forwards. Can this be done in some easy way? So far i haven't been able to find an easy solution.
Requirements:
- when someone calls they need to be put in a queue (FIFO distribution)
- if all "agents" are busy the caller waits for a free agent
- forwards on agents need to be followed
- missed call notification sent to mail on abandoned call
i'm having trouble trying to implement a solution that works like a ring group but with a queue for callers and like a call center but it needs to follow forwards. Can this be done in some easy way? So far i haven't been able to find an easy solution.
Requirements:
- when someone calls they need to be put in a queue (FIFO distribution)
- if all "agents" are busy the caller waits for a free agent
- forwards on agents need to be followed
- missed call notification sent to mail on abandoned call