Call recording

[jimfIre17]

Hi

Am looking for a way to export call recordings via an API call as I want to transcript them.

Ideally Fusion would push the recordings

Anyone for this

 

[pbxgeek]

I have a script that pushes recordings to AWS servers. It can easily be repurposed for any other servers. It's for FS PBX though. Not for FusionPBX. FS PBX is a fork of FusionPBX

 

[jimfIre17]

hi,

thanks for reply

is there anyway of securing this as its recordings which may contain sensitive data

 

[pbxgeek]

It's usually passed over HTTPS, which is secure, but if you want even more secure, have a private network, and then the data will travel without passing through the public internet.

 

[whut]

Fusionpbx does transcription

GitHub - fusionpbx/fusionpbx-app-transcribe: Speech to text

Speech to text. Contribute to fusionpbx/fusionpbx-app-transcribe development by creating an account on GitHub.

github.com

 

[pbxgeek]

I would be very careful with that module. No proper queues have been implemented yet to process transcriptions. If you happen to have 1000 pending transcriptions, it will overload the server. I hope to see FusionPBX to have that fixed soon

 

[whut]

I have seen a very small set of occurrences with the transcription service providers returning results too slowly where the transcriptions are not included in a voicemail to email notifications. Otherwise the module has worked very well with multiple STT service providers. I believe tou do bring up a valuable consideration where large queues/batches would be. A script to process X batches with Y in each batch would be an interesting capacity and stress test of the STT service before finalizing a solution.

 

[pbxgeek]

@whut The original question was about call transcriptions. Not voicemail transcriptions. I agree that voicemails are short and there is almost no delay in returning a result. I would still have a queue for that as well. However, when you transcribe an hour-long conversation, there will be some sort of lag, possibly up to a minute or two. If you hit your system with a few of those simultaneously, your processor will have difficulty keeping up with that . A proper queue is a must in order to avoid this issue.
I plan to add call transcription functionality to FS PBX in August and do it a bit differently to make sure your server stays on track of processing calls and transcriptions are done with less priority. I'll share my results and findings then.

 

[whut]

Good points to consider. voicemail transcriptions are very short and are only a tiny consideration for STT. Long recordings would be a paramount consideration.