call transcriptions and summaries

[Voipy]

I just activated this fantastic feature. Now I am trying to see how to control its usage. If we enable this for a customer we obviously need to charge them for this. What do most people use as a model here? A fixed rate per extension? A rate for actual transcriptions and if so how would one see this? The one customer may only take a handful of their calls and transcribe, whereas the next may do all of them by default.

Any ideas on how to control this and deal with?

 

[RCCradio]

We do voicemail transcriptions that get texted to customers for after-hour calls. We charge a flat-rate monthly fee per number they want the message sent sent to. We have a couple customers who receive a large amount of calls, and their monthly is higher than others, but it's calculated to make sure that even on their highest month, it's still not a negative for us. This makes it's easier for the customer, so they know what their monthly cost is, instead of changing every month.

 

[Voipy]

I am less worried about the voicemail transcriptions at this point, but more about the transcriptions of the call recordings. I have a customer who is interested in this who receive over a thousand calls a day, and another who wants it as well who gets 20 a day. I am unsure if I can actually see which customer uses how much of it. A flat "worst case scenario" fee is preferred but I wouldn't mind some sort of FUP in place but then we would need a mechanism to see who exceeds X.

 

[RCCradio]

Are these transcriptions being emails to the customer? If so you can go to the [Status]/[Logs] section and filter by email, this would give you the number of emails sent. This will also tell you what type of email it was, i.e. voicemail, or recording.

In the [Status]/[Extension Statistics] you can quickly see the number of calls, and total duration of the calls, which you could use to calculate the transcription cost on since transcriptions are usually based on length of transcription.