Calls not showing up in CDR

[SBTech]

I have gotten several calls over the last few days that are not showing up in the CDR log.

anyone ever seen this?

 

[DigitalDaz]

Yes definitely but I thought that was done and dusted long ago, was there anything special about the calls for example where they transferred or anything similar?

 

[SBTech]

They are in the public context and get transferred to my IVR, in the case of these calls the user never chooses and option (probably hoping to get transferred to reception) and the exit action of the IVR is going to VM.

This is a cluster setup from the instruction on this site and fusionpbx 4.2

 

[DigitalDaz]

So this is a scenario that is easily repeatable?

 

[SBTech]

some calls that don't choose an IVR option are in the CDR some are not.

I just made 4 calls from 2 phones. first call no VM, second call left a VM after not choosing a IVR option.

All calls where in the CDR, so its random

 

[DigitalDaz]

That's a real shame, I sure would have liked to have replicated that. Back in the day it was bad XML so being able to capture and analyse it most of it got nailed but I've always suspected there may be a fringe case or two.

 

[SBTech]

bad xml in the dialplan?

 

[DigitalDaz]

No they CDRs get http posted to the webserver, and it was badness in them like tags that were not being escaped <>
type of thing