Calls transferred to call center agent from call center queue not encrypted

[gohyc]

Hi,

I have setup a call center queue and when calls to the queue get transferred to the agent, it is not encrypted (TLS on signal no problem, but no SRTP). If I setup the agent extension to force encryption (SRTP mandatory), the calls will not reach agent.

Is there a way to have the call to be SRTP when it is transferred to agent? Or have I missed any configuration? The call center will be on the cloud and we will have security issue if the calls transferred to agent is not SRTP.

Thanks.

 

[gohyc]

I checked with Freeswitch people and they mentioned that this could be FusionPBX issue. Is there anything we can configure to make the call transferred out from the queue in SRTP?

 

[marujofln]

On FusionPBX you can set variable rtp_secure_media on Agent Contact field.
Edit the Agent then click on < button at right side of contact field Add {rtp_secure_media=true} before user/...