Hey Everyone,
I have a client that is a small call centre.
They have 4 incoming lines, that ring on all extensons. What I want is that the Caller ID information is changed from the person calling to the company they are calling so the person answering the phone knows how to answer the call.
For ex. John Doe calls 555-555-1212 and the caller information displayed on the phone is Company A
John Doe calls 555-555-1213 and the caller information displayed on the phone is Company B
I know I can add a prefix, and that does work, but I would rather change the whole caller id information.
Is this possible?
Thanks,
Shredder
I have a client that is a small call centre.
They have 4 incoming lines, that ring on all extensons. What I want is that the Caller ID information is changed from the person calling to the company they are calling so the person answering the phone knows how to answer the call.
For ex. John Doe calls 555-555-1212 and the caller information displayed on the phone is Company A
John Doe calls 555-555-1213 and the caller information displayed on the phone is Company B
I know I can add a prefix, and that does work, but I would rather change the whole caller id information.
Is this possible?
Thanks,
Shredder