SOLVED Click to Call - not recording calls

Status
Not open for further replies.

innweb

New Member
Nov 9, 2018
11
2
3
33
Poland
Hi,

Last month we configured new FusionPBX on new server. And from that moment our outbound calls dialed by "Click to Call APP" - are not recorded.
When we dial manualy number on our phone it is recorded.

Code:
https://192.168.1.130/app/click_to_call/click_to_call.php?username=&password=&src_cid_name=CRM+Call+664664664&src_cid_number=1001&dest_cid_name=John+Doe&dest_cid_number=&src=1001&dest=664664664&rec=true&ringback=us-ring

Any thoughts?
 

Zivk

Member
Apr 7, 2019
35
6
8
62
We had a similar situation in older versions of FusionPBX (4.0 or so). Our click2call is done via lua freeswitch.session object but I guess it's a similar issue. Changing last line of dialplan entry "user-record" from "action set api_on_answer=..." to "action export api_on_answer..." fixed it.

Newer versions of FusionPBX revised the "user-record" entry, yet it may be useful to see in the call's detailed data if recording setting was skipped, and if so to force it happen.

My understanding is that call-leg creation for click2call is done in different way compared to manual dial from extension, and this breaks things.
 

tiennq

New Member
Mar 26, 2022
1
0
1
28
We had a similar situation in older versions of FusionPBX (4.0 or so). Our click2call is done via lua freeswitch.session object but I guess it's a similar issue. Changing last line of dialplan entry "user-record" from "action set api_on_answer=..." to "action export api_on_answer..." fixed it.

Newer versions of FusionPBX revised the "user-record" entry, yet it may be useful to see in the call's detailed data if recording setting was skipped, and if so to force it happen.

My understanding is that call-leg creation for click2call is done in different way compared to manual dial from extension, and this breaks things.
I used this method and the call has a recording file.
But it seems that the recording file is repeated.
Do you have a workaround for this issue?
Thanks you!
 
Status
Not open for further replies.