Concurrent Registration & Ring Group Problem

[n2vsTechGuy]

I have a customers' phone system I'm trying to install on our FusionPBX hosted system. Here's all the information I have:

Starting Setup:
Ext. 201: Yealink T48S Desk Phone and Yealink W60B Base Station w/ 2 Handsets
Ext. 202: GroundWire Softphone
Ext. 203: Grandstream GXP2135
Ext. 204: Grandstream GXP2135
Ring Group 1000: Rings all 4 extensions for 30 seconds and ends at 201 VM

The problem:

I call in and it rings the ring group 1000. One of the extensions (Ext. 201) has multiple devices regiestered to it. When I ring extension 201 by itself, all devices that are registered ring. When I ring the ring group, all the phones ring except the Yealink T48S.

First Test:
See if the softphone is effecting anything.
Tried ring group with only 201 and 202. Yealink T48S not ringing.
Tried ring group with only 201 and 203. Yealink T48S not ringing.
Tried ring group with only 201 and 204. Yealink T48S not ringing.

Second Test:
If the problem was the Yealink T48S.
Disconnected the Yealink T48S from the network and powered it off.
Changed the credencials on one of the Grandstream GXP2135's to register it to 201
Rang 201 individually, handsets and GXP2135 worked.
Rang all extensions, everything rang except for the GXP2135.


Can anyone tell me what is wrong or if this is just a bug and i have to stay away from concurrent registrations?

Thank you for your help and time in advance,

Casey Thiele
VoIP Support Technician
n2v Solutions LLC
Be Inspired, Communicate Better.
(507)205-4025
www.n2vs.com

 

[mattswainston]

I have the same issue....

 

[ad5ou]

When using concurrent registrations or if you want follow me/call forward/etc to work, you want to use "Enterprise" as the Ring Group type.

https://docs.fusionpbx.com/en/latest/applications/ring_group.html?highlight=Enterprise

 

[volkswagner]

@ad5ou Thanks for posting this! Changing ring group to Enterprise helped when ringing extensions with multiple devices registered.