Deflect / Redirect

[CitrusJelly]

Hi all,

I've been using fusionpbx for awhile now and have a multi tenant server setup for many of our customers.

I'm having an issue with trying to forward calls and keep the original caller ID.

When a call comes into our PBX we are then call forwarding the number to another number.
A -> Original Caller - 0411 111 111
B -> Original call reciever - 02 9999 9999
C -> End Point - 0455 555 555
EG A calls B but B forwards to C.
We want to be able to present A's phone number to C but we unable to.

I've spoke with our carrier and they've advise we need to use SIP REFER in our headers if we want to do this.

I've had a look in freeswitch and the documentation says to use redirect / deflect to use sip refer.

mod_dptools: deflect - FreeSWITCH - Confluence

freeswitch.org

mod_dptools: redirect - FreeSWITCH - Confluence

freeswitch.org

So I changed the default call-forward-all dialplan as per below. (I've tried both redirect and deflect)



Neither seems to work, this is the log for the direct:


with deflect it doesnt seem to do anything


Was looking for any type of help. Cant seem to find anything on any forums.

 

[mprovencal]

Set up the Sip Cid type in the advance menu of the gateway according to your provider spec, my providers use pid and rpid

 

[CitrusJelly]

Set up the Sip Cid type in the advance menu of the gateway according to your provider spec, my providers use pid and rpid

Thanks for your help. I checked the spec and the provider is telling me to use pid.

Tried that didn't help unfortunately.

I also have worked out that I definitely have to use deflect.

I've tried doing pcaps it doesn't send anything when it hits the deflect statement, it also doesn't put anything on the log besides deflect.

Does anyone know if I am using the right format for deflect and why it wouldn't output anything on the log or come up in the pcap?

currently doing it like this:


But this also doesnt work:

 

[mprovencal]

So if i understood properly, you have a inboud did that is going to an outbound number.
If so, chnage your destination to a virtual extension and forward it to the outbound number in the dashboard.

Don't forget to check the sip profile you are using for the pid option.
And put back to default the call forward all dialplan.

You can use sngrep to see what is going on, a lot easier than just pcap

 

[pbxgeek]

Is there an actual solution for this? Have the same issue.

 

[smeyer]

I'm also looking for an answer. Twilio requires using a refer and my output is the exact same.

 

[smeyer]

@DigitalDaz any help would be really appreciated.

 

[mcs3ss2]

You have not setup Caller ID in ring group, if yes...delete it, leave it blank.

 

[mcs3ss2]

 

[smeyer]

View attachment 2951

No, we need to use refer, not create a new call leg.

 

[mcs3ss2]

I am using
FusionPBX 5.0.1
Freeswitch 1.10.6
Yealink T48s Firmware 66.86.0.15

I just tested your scenario.
In my test call

A is External Caller (AU Mobile)
B is Local DID (The number which A called)
C is External AU Mobile, B transfered the call to C

C sees B DID (Local DID) if I press transfer
C sees A DID (External Caller, AU Mobile) if I use B-Transfer

 

[smeyer]

I'm going to make a new post because I realize I am not accurately describing the issue. Thanks.