email to fax queued up failed message retrying everyday

[yaboc]

Hi,
I'm trying to set up fax with fspbx and got mailgun account. I'm just trying to figure out how to get it to work with my stalwart mail server. Do i need to update my mx records at all for it to work?

I was trying to set it up and keep getting some queued-up email message that the fax delivery failed

Your fax message to TEST has failed​

We regret to inform you that your recent attempt to send a fax using our Email-to-Fax service was unsuccessful due to missing attachments. Our system requires at least one attachment in order to convert and deliver your fax to the intended recipient. Unfortunately, it appears that no attachments were included in your submission.

Is there any way to clear/delete that queue? I'm getting this email 2x per day and see it in Status > Logs > Emails

 

[pbxgeek]

You do need to point your MX records to Mailgun; otherwise, Mailgun will not receive any messages and will not send them to FS PBX.

However, I recommend you use a subdomain instead of your main domain. This way, you don't need to change anything with stalwart. For example, your main domain is domain.com. Use fax.domain.com for Mailgun and faxes. You will need to set up MX records for fax.domain.com and point it at Mailgun.

Your users will then send faxes to PHONE_NUMBER@fax.domain.com.

The message you see says that sending to TEST failed. Which means you used the word "TEST" instead of a phone number. FS PBX will not keep trying to resend this indefinitely unless some other system keeps resending the email. So you need to stop that system from retrying.

 

[yaboc]

You do need to point your MX records to Mailgun; otherwise, Mailgun will not receive any messages and will not send them to FS PBX.

However, I recommend you use a subdomain instead of your main domain. This way, you don't need to change anything with stalwart. For example, your main domain is domain.com. Use fax.domain.com for Mailgun and faxes. You will need to set up MX records for fax.domain.com and point it at Mailgun.

Your users will then send faxes to PHONE_NUMBER@fax.domain.com.

The message you see says that sending to TEST failed. Which means you used the word "TEST" instead of a phone number. FS PBX will not keep trying to resend this indefinitely unless some other system keeps resending the email. So you need to stop that system from retrying.

thanks @pbxgeek .

I'll try to re-do my fax server with subdomain per your suggestion.
I also deleted my existing fax server set up with primary domain which hopefully stops those failed email messages. To clarify i'm using smpt2go for any FSPBX outbound emails so it's FSPBX instance sending those out?

 

[pbxgeek]

yes you can use any SMTP for outbound emails. Looks like that part is working asince you are getting them