Emergency call outbound route only sends character 1 instead of 911

[DaveDog]

recreated route several times. one client domain was sending 911for a bit, but no other client domains would. Rebuilt the global route and now it's all gone.

 

[hfoster]

What does the route look like?

 

[DaveDog]

condition	${user_exists}	false			0	0	true
condition	destination_number	^(911)$			0	10	true
action	set	sip_h_X-accountcode=${accountcode}			0	20	true
action	export	call_direction=outbound			0	30	true
action	unset	call_timeout			0	40	true
action	set	hangup_after_bridge=true			0	50	true
action	set	effective_caller_id_name=${emergency_caller_id_name}			0	60	true
action	set	effective_caller_id_number=${emergency_caller_id_number}			0	70	true
action	set	inherit_codec=true			0	80	true
action	set	ignore_display_updates=true			0	90	true
action	set	callee_id_number=$1			0	100	true
action	set	continue_on_fail=1,2,3,6,18,21,27,28,31,34,38,41,42,44,58,88,111,403,501,602,607			0	110	true
action	bridge	sofia/gateway/out.skyetel.com/$1			0	120	true
action	bridge	sofia/gateway/skyetel.NW1/$1			0	130	true
action	bridge	sofia/gateway/skyetel.SE1/$1			0	140	true

 

[49thnorth]

Update
Additionally I can add to DaveDog's post above.
In the trace logs we see the dialplan "skyetel_911" being selected:

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com parsing [phone.XXXXX.com->default_caller_id] continue=true

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Regex (FAIL) [default_caller_id] ${emergency_caller_id_number}(5093403041) =~ /^$/ break=never

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Regex (FAIL) [default_caller_id] ${outbound_caller_id_number}(5093403041) =~ /^$/ break=never

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com parsing [phone.XXXXX.com->out.skyetel.com.711] continue=false

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Regex (PASS) [out.skyetel.com.711] ${user_exists}(false) =~ /false/ break=on-false

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Regex (FAIL) [out.skyetel.com.711] destination_number(933) =~ /^(711)$/ break=on-false

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com parsing [phone.XXXXX.com->skyetel_911] continue=false

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Regex (PASS) [skyetel_911] ${user_exists}(false) =~ /false/ break=on-false

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Regex (PASS) [skyetel_911] destination_number(933) =~ /^(911)$|^(933)$/ break=on-false

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(sip_h_X-accountcode=${accountcode})

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(sip_h_X-Tenant=${domain_name})

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(effective_caller_id_name=${emergency_caller_id_name})

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(effective_caller_id_number=${emergency_caller_id_number})

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(call_direction=outbound)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action unset(call_timeout)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(hangup_after_bridge=true)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(inherit_codec=true)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(ignore_display_updates=true)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(callee_id_number=)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action set(continue_on_fail=true)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action sleep(${sleep})

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action bridge(sofia/gateway/22245a48-552c-463a-a723-ce01ebbd69a2/1)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action bridge(sofia/gateway/b171ba70-06a5-4560-82be-596ed9d00041/1)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action bridge(sofia/gateway/4864ac6e-9e50-4fff-8381-2c508f8912b5/1)

Dialplan: sofia/internal/XXXXX3003@phone.XXXXX.com Action bridge(sofia/gateway/5553606b-e543-4427-bb63-ebed16001937/1)

2022-03-17 17:09:58.362679 [DEBUG] switch_core_state_machine.c:286 (sofia/internal/XXXXX3003@phone.XXXXX.com) State Change CS_ROUTING -> CS_EXECUTE

2022-03-17 17:09:58.362679 [DEBUG] switch_core_state_machine.c:643 (sofia/internal/XXXXX3003@phone.XXXXX.com) State ROUTING going to sleep

2022-03-17 17:09:58.362679 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/XXXXX3003@phone.XXXXX.com) Running State Change CS_EXECUTE (Cur 13 Tot 11277)

2022-03-17 17:09:58.362679 [DEBUG] switch_core_state_machine.c:650 (sofia/internal/XXXXX3003@phone.XXXXX.com) State EXECUTE

2022-03-17 17:09:58.362679 [DEBUG] mod_sofia.c:209 sofia/internal/XXXXX3003@phone.XXXXX.com SOFIA EXECUTE

and the gateways having a 1 on the end which I presume would be the issue. However, we do not show a dailplan called "skyetel_911" anywhere in the system.
Here is are dialplan manager showing current dialplans (and shows the correct dialplans that should be in the system:


So, it would seem we have a stuck old dialplan? I have searched and can not find a way to locate and delete it from the system. I have come accross a script for searching and deleting dialplans during an upgrade from the database, but I must have a syntax error in it after editing as it errors out not being able to find a dialplan called "skyetel_911".

Any help in resolving this issue would be GREATLY appreciated.

 

[DaveDog]

Update, determined there was a ghosted route not showing in the GUI, so we rebuilt that route using its name skyetel_911, made it global and that solved the issue.

We also temporarily fixed the issue by creating a new 911 route and then giving it a 90 priority, but we didn't think that band-aid was a nice clean solution.

 

[DigitalDaz]

Not that this is a fix but remember too that we don't even need to use $1 for this, ie:

action bridge sofia/gateway/skyetel.SE1/911

etc

The destination is fixed so we can always put this

In Europe 112 is an emergency number and in the UK it is 999

One of my carriers only accepts 999 so I use similar to:

condition destination_number ^(112|999)$
action bridge sofia/gateway/blah/999