Endpoint Ext call forwarding not working when Ext part of call group in latest fusionpbx version.

[socom]

Configuration:

• Ext 6000 is forwarded to a cell number 2103334444 as an example.
• When that extension is direct dialed from another extension, the forwarding cell number rings fine.
• Ext 6000 is part of ring group 5510 ring strategy Enterprise.
• Inbound route for 2108889999 is directed to ring group Ext 5510
• When 2108889999 is called, all endpoint extensions in group 5510 ring including 6000 - when it should be calling the forwarded number 2103334444.

Perplexed...

 

[hamagid]

You can set call forward to true in the ring group.

 

[socom]

Hi @hamagid thanks for the reply. I realize you can for the entire call group, however thats not what is intended.
Phone belonging to ext 6000 forwards their phone to cell number. Extension 6000 is in the ring group 5510. When ring group 5510 is called, extension 6000 desk phone rings when its set to forward to their cell. It should be ringing their cell.

 

[socom]

Another case example:
Ring Group Enterprise 5510 contains extensions 6000, 6001, 6002
User of ext 6000 forwards their phone to cell number.
Calling ring group 5510 rings extensions 6000, 6001, 6002 desk phones - when ringing 6000 its should be calling the forwarding cell.

 

[hamagid]

In ring group 5510, If you scroll down and set "Call Forward" to true, the call forward rule on ext 6000 will work.

 

[socom]

Thank you @hamagid