Evesdrop and Talk on one leg of the call?

[jrosetto]

I am currently migrating from FreePBX over to FusionPBX for my customers because in a whole it seems to be a much more stable product.

One issue that I am facing is that I have customers using a commercial addon for FreePBX called FOP2. With the addon I have one feature that I can't seem to duplicate in FusionPBX called 'Listen and Whisper' which basically means you can Eavesdrop on the call and you can talk on the leg of the call that your colleague is on but the other leg (customer) can not hear what you are saying.

This is particularly useful when training new employees that are still learning the ropes.

Is there any way to do this in FusionPBX?

 

[ad5ou]

eavesdrop dial plan in Dial Plan Manager (order 260)
*33[ext]

The default dial plan has a pin code set to use the feature and can be changed or removed.

Listen to the call
Press 1 for the remote
2 for Local (whisper)
3 for a 3 way call
0 to restore to eavesdrop
* to next channel

 

[jrosetto]

eavesdrop dial plan in Dial Plan Manager (order 260)
*33[ext]

The default dial plan has a pin code set to use the feature and can be changed or removed.

Listen to the call
Press 1 for the remote
2 for Local (whisper)
3 for a 3 way call
0 to restore to eavesdrop
* to next channel

Thank you for the response. I will test through the dialplan.

Is there any way to do it from the Operator Panel?
This is how the customer originally did it. Not a deal breaker if not, just asking.

 

[ad5ou]

I haven't even looked at the operator panel in ages so I'm not sure.

 

[jrosetto]

I haven't even looked at the operator panel in ages so I'm not sure.

Enabled the feature and having issues. I will start a new thread about this.