Hello everyone,
I want to execute my lua script when max wait time is reached in the call center queue.I noticed that there is a section in the menu which is labeled as Other and includes several actions like Hangup , Voice mail check etc,, but i didn't found where this is defined (if anyone knows please let me know) .Please take a look at the attached image and i will appreciate any advice what is the best option to execute script in this occasion.
I want to execute my lua script when max wait time is reached in the call center queue.I noticed that there is a section in the menu which is labeled as Other and includes several actions like Hangup , Voice mail check etc,, but i didn't found where this is defined (if anyone knows please let me know) .Please take a look at the attached image and i will appreciate any advice what is the best option to execute script in this occasion.
