Extension on ring group on forward, keeps from ringing other extension on ring group

[agutierrez]

Hi everyone I'm new to this forum and new to fusionpbx. I have the following issue:
I have several ring groups with extension on it on simultaneous ring. When one user puts it extension on away, all calls are forwarded to the destination which keeps from ringing the others. Is this the normal behaviour? Is there a way around this?

Thanks.

 

[ad5ou]

This behavior depends on which version of Fusionpbx you are using.
if you change from simultaneous to “Enterprise” it should stop the forwarding, or at least allow other members to continue receiving calls

 

[agutierrez]

Yes changing into enterprise worked perfectly!

Thank you so much for the advice.