Fanvil phone failed to call when set with proxy

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victork

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Feb 12, 2023
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Hi All,

I just started exploring fusionpbx and to be honest I'm very new to it. I had an issue when i try to configured the fanvil phone with proxy server (ribbon edgemarc with local survivable function), it's successfully registered to fusionpbx, but I'm not able to call any internal extension. I also registered another microsip client (with same proxy server setting), the microsip client can call fanvil phone with no issue at all. I have no idea why the fanvil doesn't work with a proxy server. Attached the logs, hopefully someone will able to assist and point me to the right direction, thanks in advance.

**Extra note, if i configure the fanvil phone without any proxy server, it can internal extension with no issue at all.

proxy server ip address (edgemarc) : 192.168.1.13
fanvil ext 1010 ip address: 192.168.1.15
microsip client ip address: 192.168.1.228
fusionpbx (pbx2.atascloud.com) ip address: 192.168.1.110
 

Attachments

  • Fanvil call microsip fail.txt
    11.2 KB · Views: 1
  • Microsip call fanvil phone-good.txt
    74.1 KB · Views: 1
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