FOP2 port for Fusion

bcmike

bcmike

Active Member
Jun 7, 2018
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Hi,

We have a few legacy clients that are still using asterisk with FOP2 for queue management, etc. Asternic has some vague references to being Freeswitch compatible and we have actually got it working somewhat with fusion but it does some weird things like mis-label the queues with the UUID and things like that. FOP2 is of course closed source so we've been begging the developers to please take our money and do some custom dev work to fix the various issues. Thus far they have been unresponsive.

So I'm looking for someone to basically reverse engineer FOP2 and port it properly to Freeswitch/Fusion. This is the last hurdle in migrating all our users to Fusion. UX update would be cool but not critical, we just need to replicate the functionality.

If you'd like to take a crack at it we have a budget for the contract work or if you'd like to do it as an open source project we can sponsor it.
 
Queue manipulation and monitoring. Right now a user can log into FOP2 and join themselves to a queue. Managers can monitor who's in the queue and who isn't. Of course reception can also have an overview of what's going on and transfer calls to individuals and queues. Also the stock operator panel with fusion is resource heavy, ideally the FOP2 port could run as it's own instance.
 
Would the users themselves be able to access the module to log themselves in and out? Also can they transfer callers into a queue? Users need to be able to manipulate a call. Also running it away from the actual fusion box is something that's come in very handy.
 
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Even though the contact center and FS PBX look really interesting, the bounty is still open for and FOP2 port or equivalent.
 
The current master branch and soon-to-be-released FusionPBX 5.4 release include WebSockets, starting with new real-time Active Calls.

We will take a look at FOP2 as well as other operator panels, but will not reverse engineer it or make a direct copy. We should be able to make something that looks nicer than FOP2.
 
Thanks for the reply Mark. Agreed FOP2 is definitely showing it's age but we really haven't found an updated operator panel with the same feature set. The clients it's serving like having an overview of what's going on in real time and also the ability to manage their queues without feature codes , etc.
 
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