FusionPBX CallCenter Configaration Problem

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Murshed

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Jul 30, 2019
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I was getting the below error during fusionpbx call center testing:


2019-08-27 12:24:48.527876 [NOTICE] mod_dptools.c:1312 Channel [sofia/external/01841321321@182.16.159.6] has been answered
2019-08-27 12:24:48.527876 [DEBUG] switch_channel.c:3773 (sofia/external/01841321321@182.16.159.6) Callstate Change RINGING -> ACTIVE
2019-08-27 12:24:48.527876 [DEBUG] sofia.c:7084 Channel sofia/external/01841321321@182.16.159.6 entering state [completed][200]
EXECUTE sofia/external/01841321321@182.16.159.6 set(hangup_after_bridge=true)
2019-08-27 12:24:48.547875 [DEBUG] mod_dptools.c:1548 SET sofia/external/01841321321@182.16.159.6 [hangup_after_bridge]=[true]
2019-08-27 12:24:48.547875 [ERR] switch_core_session.c:2622 Invalid Application callcenter
2019-08-27 12:24:48.547875 [NOTICE] switch_core_session.c:2623 Hangup sofia/external/01841321321@182.16.159.6 [CS_EXECUTE] [DESTINATION_OUT_OF_ORDER]
2019-08-27 12:24:48.547875 [DEBUG] switch_core_state_machine.c:650 (sofia/external/01841321321@182.16.159.6) State EXECUTE going to sleep
2019-08-27 12:24:48.547875 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01841321321@182.16.159.6) Running State Change CS_HANGUP (Cur 1 Tot 387)
2019-08-27 12:24:48.547875 [DEBUG] switch_channel.c:3809 sofia/external/01841321321@182.16.159.6 skip receive message [AUDIO_SYNC] (channel is hungup already)
2019-08-27 12:24:48.547875 [DEBUG] switch_core_state_machine.c:850 (sofia/external/01841321321@182.16.159.6) Callstate Change ACTIVE -> HANGUP
2019-08-27 12:24:48.547875 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01841321321@182.16.159.6) State HANGUP
2019-08-27 12:24:48.547875 [DEBUG] mod_sofia.c:438 Channel sofia/external/01841321321@182.16.159.6 hanging up, cause: DESTINATION_OUT_OF_ORDER
2019-08-27 12:24:48.547875 [DEBUG] mod_sofia.c:491 Sending BYE to sofia/external/01841321321@182.16.159.6
2019-08-27 12:24:48.547875 [DEBUG] switch_core_state_machine.c:60 sofia/external/01841321321@182.16.159.6 Standard HANGUP, cause: DESTINATION_OUT_OF_ORDER
2019-08-27 12:24:48.547875 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01841321321@182.16.159.6) State HANGUP going to sleep
2019-08-27 12:24:48.547875 [DEBUG] switch_core_state_machine.c:619 (sofia/external/01841321321@182.16.159.6) State Change CS_HANGUP -> CS_REPORTING
2019-08-27 12:24:48.547875 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01841321321@182.16.159.6) Running State Change CS_REPORTING (Cur 1 Tot 387)
2019-08-27 12:24:48.547875 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01841321321@182.16.159.6) State REPORTING
2019-08-27 12:24:48.607878 [DEBUG] switch_core_state_machine.c:174 sofia/external/01841321321@182.16.159.6 Standard REPORTING, cause: DESTINATION_OUT_OF_ORDER
2019-08-27 12:24:48.607878 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01841321321@182.16.159.6) State REPORTING going to sleep
2019-08-27 12:24:48.607878 [DEBUG] switch_core_state_machine.c:610 (sofia/external/01841321321@182.16.159.6) State Change CS_REPORTING -> CS_DESTROY
2019-08-27 12:24:48.607878 [DEBUG] switch_core_session.c:1665 Session 387 (sofia/external/01841321321@182.16.159.6) Locked, Waiting on external entities
2019-08-27 12:24:48.607878 [NOTICE] switch_core_session.c:1683 Session 387 (sofia/external/01841321321@182.16.159.6) Ended
2019-08-27 12:24:48.607878 [NOTICE] switch_core_session.c:1687 Close Channel sofia/external/01841321321@182.16.159.6 [CS_DESTROY]
2019-08-27 12:24:48.607878 [DEBUG] switch_core_state_machine.c:741 (sofia/external/01841321321@182.16.159.6) Running State Change CS_DESTROY (Cur 0 Tot 387)
2019-08-27 12:24:48.607878 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01841321321@182.16.159.6) State DESTROY
2019-08-27 12:24:48.607878 [DEBUG] mod_sofia.c:343 sofia/external/01841321321@182.16.159.6 SOFIA DESTROY
2019-08-27 12:24:48.607878 [DEBUG] switch_core_state_machine.c:181 sofia/external/01841321321@182.16.159.6 Standard DESTROY
2019-08-27 12:24:48.607878 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01841321321@182.16.159.6) State DESTROY going to sleep


Then i tried to load freeswitch call center modue. but i am getting the below error:

freeswitch@localhost.localdomain> load mod_callcenter
+OK Reloading XML
-ERR [module load file routine returned an error]

2019-08-27 12:34:16.147875 [ERR] mod_callcenter.c:3811 Couldn't register subclass callcenter::info!
2019-08-27 12:34:16.147875 [CRIT] switch_loadable_module.c:1522 Error Loading module /usr/lib64/freeswitch/mod/mod_callcenter.so
**Module load routine returned an error**
2019-08-27 12:34:16.147875 [INFO] mod_enum.c:879 ENUM Reloaded
2019-08-27 12:34:16.147875 [INFO] switch_time.c:1423 Timezone reloaded 530 definitions


FusionPBX_callcenter_queue_orror.png

Please help me to solve the problem
 

DigitalDaz

Administrator
Staff member
Sep 29, 2016
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Way to little info, what version of FusionPBX, what version of Freeswitch, etc, etc.
 
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