FusionPBX Voicemail loop

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kobus.morgan

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Feb 1, 2017
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Hi Guys,

Hope you can help me out with something. As of recent, without any major changes to the system, I am experiencing a problem where, extensions with voicemail enabled, doesnt work.

Call will ring until timeout thereafter just loops endlessly.

cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP parsing [fusion.vphone.co.za->send_to_voicemail] continue=false
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP Regex (FAIL) [send_to_voicemail] destination_number(EXTENSION_NUMBER) =~ /^\*99(\d{2,10})$/ break=on-false
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP parsing [fusion.vphone.co.za->extension-to-voicemail] continue=false
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP Regex (PASS) [extension-to-voicemail] username(CALLER_NUMBER) =~ /^CALLER_NUMBER$/ break=on-false
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP Regex (FAIL) [extension-to-voicemail] destination_number(EXTENSION_NUMBER) =~ /^CALLER_NUMBER$/ break=on-false
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP parsing [fusion.vphone.co.za->voicemail] continue=false
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP Regex (PASS) [voicemail] ${user_exists}(true) =~ /true/ break=on-false
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP Action set(voicemail_action=save)
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP Action set(voicemail_id=${destination_number})
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP Action set(voicemail_profile=default)
cb8225bb-b165-431b-b5ef-929c51fd92cc Dialplan: sofia/external/CALLER_NUMBER@SOFTSWITCH_IP Action lua(app.lua voicemail)

The above messages will just keep on going until you eventually stop calling the extension. This happens on both internal and external calls.

Call seems to go to the voicemail feature but never plays the voicemail greeting.

It does work if you dial it as *99[ext]. That goes to voicemail and plays the correct greeting.

Thanks
Kobus
 
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kobus.morgan

Member
Feb 1, 2017
38
1
8
39
I actually found the problem. Was a stupid one, on my part. Issue was with ordering clash with one of my entries in the dialplan.

Sorted out now :D
 
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