Hello everyone, I have a understanding questions about the IVR.
I use fusionpbx 4.5.30 and freeswitch 1.10.7.
I have created several IVR menus:
Main menu extension 50
Selection menu 1 extension 60
Selection menu 2 Extension 70
Selection menu 3 Extension 80
In the IVRs I have defined a greet long and greet short.
In the main menu:
Option 1 to destination 60
option 2 to destination 70
option 3 to destination 80
option 9 to main menu greet short
In the selection menus
option 1 to voicemail 1
option 9 to selection menu
option 0 to main menu
what do I have to configure in order to get back to the main menu from a selection menu with option 0 but to greet short. So far I can only branch to greet long.
When I branch to greet short I get the following error message:
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [DEBUG] switch_ivr_menu.c: 425 digits 0
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [DEBUG] switch_ivr_menu.c: 580 IVR action on menu 050aa815-7bb1-4c0e-a898-6ba1a197-03b23d matchede param -8688-7a8f0a202d36
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [DEBUG] switch_ivr_menu.c: 584 switch_ivr_menu_execute todo = [1]
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [ERR] switch_ivr_menu.c: 477 Invalid Menu!
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [DEBUG] switch_ivr_menu.c: 676 exit-sound (null)
Maybe someone can help me. Thanks very much.
I use fusionpbx 4.5.30 and freeswitch 1.10.7.
I have created several IVR menus:
Main menu extension 50
Selection menu 1 extension 60
Selection menu 2 Extension 70
Selection menu 3 Extension 80
In the IVRs I have defined a greet long and greet short.
In the main menu:
Option 1 to destination 60
option 2 to destination 70
option 3 to destination 80
option 9 to main menu greet short
In the selection menus
option 1 to voicemail 1
option 9 to selection menu
option 0 to main menu
what do I have to configure in order to get back to the main menu from a selection menu with option 0 but to greet short. So far I can only branch to greet long.
When I branch to greet short I get the following error message:
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [DEBUG] switch_ivr_menu.c: 425 digits 0
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [DEBUG] switch_ivr_menu.c: 580 IVR action on menu 050aa815-7bb1-4c0e-a898-6ba1a197-03b23d matchede param -8688-7a8f0a202d36
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [DEBUG] switch_ivr_menu.c: 584 switch_ivr_menu_execute todo = [1]
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [ERR] switch_ivr_menu.c: 477 Invalid Menu!
326fb027-4d93-4f00-a102-c1826a251b29 2021-11-27 05: 56: 44.131104 97.83% [DEBUG] switch_ivr_menu.c: 676 exit-sound (null)
Maybe someone can help me. Thanks very much.