Going to voicemail if no answer time

tom65

New Member
Feb 4, 2020
2
0
1
55
Hi,
Fusion 4.4.11
With ring group 400 and time to ring less than 15 sec, it goes to voicemail as expected.
If 20 or more sec, voicemail not generated. instead line hangs up

Please advise
 

vespaman

Member
Jul 28, 2017
48
1
8
is your timeout destination a users mbx ?
whats the call timeout for the ring group in relation to the users voicemail answer time ?
 

tom65

New Member
Feb 4, 2020
2
0
1
55
Turns out that the upstream voip supplier had to adjust the timeout. Thanks for your responce, I neglected to update the post.