Grandstream provisioning MPKs stop working

[wa4zlw]

Hi all...over a year and a half ago we setup this customer and it was provisioning their phones fine. We had to modify the GXP2135/2170 template and renamed it and that gets attached to each phone. Worked fine until 2 weeks or so ago. I get yanked in and now I have to try and remember what we did way back. Luckily I have a document from back then, It seems somehow the template we created disappeared off the pbx. I had some saved off configs and we put them back on the pbx with the corrrect file names. Looking at the XML i still see my changes in those.

What's happening now is the multi-purpose keys are not working. The Mode is being set to DEFAULT when the pbx has it as BLF. I did not modify any of that code in the XML originally so I am stumped why it's not pushing out the correct data.

Here's what the phone sees:



Here is what the pbx has:



The GS firmware version doesn't matter the customer has 1.0.11.16, I put 1.0.11.57 on mine and it does the same thing.

I've got to get back to them Monday morning so if anyone has any suggestions, I'm all ears

Many thanks, Leon

 

[wa4zlw]

It seems this PBX may be hosed as our other pbx works ass advertised. On ethi spbx the customers users don't work right either so we want to migrate them off this one as we've built a new one see new ticket I posted.

 

[nktech1135]

Hi.
You need to set your category to memory, not line for each key. I think that should fix the keys issue.

 

[wa4zlw]

According to my document the BLF keys are Line Category. We're and going to migrate this to it's own instance and get them off our prime PBX

thanks leon