Hosted Service: Multi-Tenant vs separate Container ?

[Maani]

Hi
For providing Hosted-PBX service considering security, performance , ease of maintenance and upgrade...according to your real life experience what would you recommend ? all companies in single Fusionpbx running in Multi-Tenant mode or using containers or virtual machines and separate every company IPPBX ?

 

[smn]

I am still trying to figure out how to make multi-tenant work for billing prepay. If you want to do redundant FusionPBX servers then you can only do that practically using multi-tenant.

If one customer per virtual server, billing is much easier for prepay monthly plans and they can use their own trunks if they want. You can also give customers root access if they have their own virtual server and can customize everything to their needs.

 

[DigitalDaz]

From the very start I have always used multitenant with a trunk per customer to my billing server.

I use a combination of both depending upon what the clients needs/wants are, this i definitely more difficult to maintain though.

 

[kidjake28]

Digital...what do you use for billing?

 

[smn]

From the very start I have always used multitenant with a trunk per customer to my billing server.

I use a combination of both depending upon what the clients needs/wants are, this i definitely more difficult to maintain though.

What software are you using for the billing server? What happens if that billing server stops working for whatever reason?

 

[DigitalDaz]

I'm using a modified version of pyfreebilling with cross datacenter failover so billing server won't stop

 

[kidjake28]

Would pybilling work in a real estate environment where agents use a pin code in order to make long distance calls?

That way the real estate office can print out usage and bill back the agents?

 

[kidjake28]

By the way I use containers for larger clients and for the smaller offices multi-tenant.

 

[DigitalDaz]

It wouldn't be too difficult to integrate a pin system.