How to call an external number in Follow Me

[Huan]

I have an extension which has to call an external number via Follow me.
In the documentation there is an example with external number with 5 seconds delay but that does not work for me?
How can I make that happen?

 

[DigitalDaz]

That should work for you, can you post a log of the call

 

[Huan]

This is the error what I get: [ERR] switch_core_session.c:511 Could not locate channel type transfer

2017-04-06 15:36:50.291934 [DEBUG] switch_ivr_originate.c:2138 Parsing global variables
2017-04-06 15:36:50.291934 [DEBUG] switch_ivr_originate.c:2659 Parsing session specific variables
2017-04-06 15:36:50.291934 [NOTICE] switch_channel.c:1104 New Channel sofia/internal/1005@10.60.0.88:5072 [96d3a24e-2ed8-47b2-b798-e8893f3302ec]
2017-04-06 15:36:50.291934 [DEBUG] mod_sofia.c:4809 (sofia/internal/1005@10.60.0.88:5072) State Change CS_NEW -> CS_INIT
2017-04-06 15:36:50.291934 [DEBUG] switch_ivr_originate.c:2953 sofia/internal/1005@10.60.0.88:5072 Setting leg timeout to 30
2017-04-06 15:36:50.291934 [DEBUG] switch_ivr_originate.c:2659 Parsing session specific variables
2017-04-06 15:36:50.291934 [ERR] switch_core_session.c:511 Could not locate channel type transfer 0031XXXXXXXXX
2017-04-06 15:36:50.291934 [NOTICE] switch_ivr_originate.c:2841 Cannot create outgoing channel of type [transfer 0031XXXXXXXXX] cause: [CHAN_NOT_IMPLEMENTED]
2017-04-06 15:36:50.291934 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/1005@10.60.0.88:5072) Running State Change CS_INIT (Cur 2 Tot 863)
2017-04-06 15:36:50.291934 [DEBUG] switch_core_state_machine.c:627 (sofia/internal/1005@10.60.0.88:5072) State INIT
2017-04-06 15:36:50.291934 [DEBUG] mod_sofia.c:90 sofia/internal/1005@10.60.0.88:5072 SOFIA INIT
2017-04-06 15:36:50.291934 [DEBUG] sofia_glue.c:1264 sip:1005@188.205.61.190:46042 Setting proxy route to sofia/internal/1005@10.60.0.88:5072
2017-04-06 15:36:50.291934 [DEBUG] sofia_glue.c:1293 sofia/internal/1005@10.60.0.88:5072 sending invite version: 1.6.15 -32-bec4538 64bit

 

[DigitalDaz]

Hmm.. Disable that forward and reenable it, there is something not right there at all.

The line
[transfer 0031XXXXXXXXX]

Seems to be missing the context, it should be something like

[transfer 0031XXXXXXXXX XML blah]

Which version of FusionPBX?

 

[Huan]

My apologies, I had as destination [transfer 0031XXXXXXXXX] for testing. because just [0031XXXXXXXXX] did not work.
I just changed it back to [0031XXXXXXXXX] and disabled the forward and reenabled it. And it seems to work now. The only thing is that the delay is longer than the filled in value.

The log of the working external number:

2017-04-07 06:45:19.251917 [DEBUG] switch_ivr_originate.c:2138 Parsing global variables
2017-04-07 06:45:19.251917 [DEBUG] switch_ivr_originate.c:2659 Parsing session specific variables
2017-04-07 06:45:19.251917 [NOTICE] switch_channel.c:1104 New Channel sofia/internal/1005@10.60.0.88:5072 [f174a194-6c94-46a6-8d64-c1d9e110b845]
2017-04-07 06:45:19.251917 [DEBUG] mod_sofia.c:4809 (sofia/internal/1005@10.60.0.88:5072) State Change CS_NEW -> CS_INIT
2017-04-07 06:45:19.251917 [DEBUG] switch_ivr_originate.c:2953 sofia/internal/1005@10.60.0.88:5072 Setting leg timeout to 30
2017-04-07 06:45:19.251917 [DEBUG] switch_ivr_originate.c:2659 Parsing session specific variables
2017-04-07 06:45:19.251917 [NOTICE] switch_channel.c:1104 New Channel sofia/external/0031XXXXXXXXX [33da6fda-d3a8-4377-86eb-7951c4f2c447]

 

[bassem.elsayed]

Hello All.
i have issue almost like yours. when i add destinations as extensions to follow me, it worked fine and the delay is applied. but when i add destinations as same extension for first destination, and external number for second destination, the call go through both destinations at the same time ignoring the delay. i checked the log and it looks normal. can you advise.
Thanks