Hi Folks,
I've a situation where a forwarded destination needs to see the original caller ID. But they're only able to see the trunk/default caller ID.
My setup is like this:
Every domain has their own default caller ID set i.e the customer's main number under the dial plan variable
There's a time condition for this customer which after hours calls are forwarded to a mobile number. This mobile number is set as an outbound destination.
At the moment when a call sent to this mobile destination, they see their main number instead of the original caller's number. Our carrier supports passing the original caller ID.
If I can have the Outbound CID Name field set with the original caller ID when going to this destination, then we can pass the original caller ID to the carrier.
If anyone can send me on the right direction, that would be awesome.
I've a situation where a forwarded destination needs to see the original caller ID. But they're only able to see the trunk/default caller ID.
My setup is like this:
Every domain has their own default caller ID set i.e the customer's main number under the dial plan variable
There's a time condition for this customer which after hours calls are forwarded to a mobile number. This mobile number is set as an outbound destination.
At the moment when a call sent to this mobile destination, they see their main number instead of the original caller's number. Our carrier supports passing the original caller ID.
If I can have the Outbound CID Name field set with the original caller ID when going to this destination, then we can pass the original caller ID to the carrier.
If anyone can send me on the right direction, that would be awesome.