Inbound calls - Number is currently busy

[Scythed]

Hi guys,

I am having an issue where inbound calls are just getting "The number is currently busy" and hanging up. Note that outbound calls work perfectly fine.

I did a siptrace and first I got the below (redacted my calling number with "XXXXXXXXXX" and my receiving number with "YYYYYYYYYY", my PBX ip with 123.123.123.123 and my sip provider IP with 987.987.987.987)

------------------------------------------------------------------------
SIP/2.0 407 Proxy Authentication Required
Via: SIP/2.0/UDP 987.987.987.987:7060;rport=7060;branch=z9hG4bKPj61533545-fe79-4cf7-89b2-93aaf3e52203
From: "XXXXXXXXXX" <sip:XXXXXXXXXX@987.987.987.987>;tag=040ec2dd-f004-4219-98a8-7094d9766f6b
To: <sip:YYYYYYYYYY@123.123.123.123;gw=de9e4738-da97-4e2c-8e77-4a9369ce1ca1>;tag=9Zat923ZU43Nm
Call-ID: e93ab6f3-8a4c-4d89-b19a-22d5024e5927
CSeq: 13612 INVITE
User-Agent: FreeSWITCH
Accept: application/sdp
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REGISTER, REFER, NOTIFY
Supported: timer, path, replaces
Allow-Events: talk, hold, conference, refer
Proxy-Authenticate: Digest realm="123.123.123.123", nonce="dee297ab-755b-4591-9b44-45f79e617f2b", algorithm=MD5, qop="auth"
Content-Length: 0


Based off this I then added the IP of my SIP trunk into the ACL and am now receiving the below (which seems to suggest it was successful) but still gives me me the "number is busy" message. Anyone have any ideas please?

------------------------------------------------------------------------
ACK sip:YYYYYYYYYY@123.123.123.123:5080;gw=de9e4738-da97-4e2c-8e77-4a9369ce1ca1 SIP/2.0
Via: SIP/2.0/UDP 987.987.987.987:7060;rport;branch=z9hG4bKPj788b7c11-22ab-4b86-b92e-9712ca4ca1b2
From: "XXXXXXXXXX" <sip:XXXXXXXXXX@987.987.987.987>;tag=4bfff0ab-942b-4139-bf38-ac32e6f904b8
To: <sip:YYYYYYYYYY@123.123.123.123;gw=de9e4738-da97-4e2c-8e77-4a9369ce1ca1>;tag=2125N78QK3g9N
Call-ID: 21bb0445-2c2b-4409-af3b-5d357121be37
CSeq: 7319 ACK
Max-Forwards: 70
User-Agent: mPBX/1.6.14
Content-Length: 0

 

[Scythed]

Hi guys,

Sorry if this is against the rules but I just wanted to bump it back up as I really need help with this

Thank you

 

[vespaman]

Is your number registered, your gateway working ? Wats yr inbound route set to ?
Use a basic conference with no pin to test yr inbound calling

 

[DigitalDaz]

Show us a log from fs_cli

 

[Scythed]

Hi guys, sorry for not replying earlier I had to put this project on hold.

I found out that I was having an issue with my ACL because I created a second entry with a default of "allow" but it was getting caught by the default "domains" ACL with a "deny" default (hopefully that makes sense). I solved that particular issue by adding my SIP trunk to the "domains" ACL with an "allow" status but I am still getting the busy tone (but without the acl denied error)

I then discovered that I had inadvertently changed the Domain on the dialplan for my extension and once I fixed it up and pointed it towards the right domain it was all good!

Thanks so much for all your help!