Inbound Routing based on Area Code

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Architect

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Jun 1, 2021
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Hoping someone may implemented something like this already...

I want to be able to direct calls to specific Call Centre Queues based on the Caller's Area Code.

e.g.,
> A call comes in to Destination 416-555-1212 from caller 514-555-1212 and it gets passed to Call Centre Queue CCQ_01 because the Area Code is 514
> A call comes in to Destination 416-555-1212 from caller 604-555-1212 and it gets passed to Call Centre Queue CCQ_02 because the Area Code is 604

Does anyone know how I would accomplish this using Inbound Routes in FusionPBX?
 

NVGcom

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Apr 29, 2020
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Just a wild thought as I never tried this.
In Dialplan -> Inbound Routes create a new one under Advanced and set:
Condition 1 Caller ID Number ^\+?1?(514|430|438|579|367|418|581)\d{7})$ or something in that manner then set Action 1 to CC?
For BC would be something like ^\+?1?(604|778|250|236|672)\d{7})$.
Also put the order lower or around 90-100.
Also enable is as Destination and put the expression in the Number field.
Maybe that'll work?
I did similar with whole Caller ID Number to route to extensions, so it works.
 
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