Hoping someone may implemented something like this already...
I want to be able to direct calls to specific Call Centre Queues based on the Caller's Area Code.
e.g.,
> A call comes in to Destination 416-555-1212 from caller 514-555-1212 and it gets passed to Call Centre Queue CCQ_01 because the Area Code is 514
> A call comes in to Destination 416-555-1212 from caller 604-555-1212 and it gets passed to Call Centre Queue CCQ_02 because the Area Code is 604
Does anyone know how I would accomplish this using Inbound Routes in FusionPBX?
I want to be able to direct calls to specific Call Centre Queues based on the Caller's Area Code.
e.g.,
> A call comes in to Destination 416-555-1212 from caller 514-555-1212 and it gets passed to Call Centre Queue CCQ_01 because the Area Code is 514
> A call comes in to Destination 416-555-1212 from caller 604-555-1212 and it gets passed to Call Centre Queue CCQ_02 because the Area Code is 604
Does anyone know how I would accomplish this using Inbound Routes in FusionPBX?