Incoming calls for 1 DID in same tenant not working

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i3ioi-iazard

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Mar 14, 2018
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For one of our DID's on the same tenant incoming calls do not work. When you call the number you don't hear anything and it immediately just hangs up. I tried registering the extension on another phone and its the same issue. Anyone know what could cause this?

I have another DID in the same tenant working just fine. It seems to be just this one DID that's having issues.
 
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i3ioi-iazard

Member
Mar 14, 2018
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I also noticed if I have an extension registered in two places, it only rings on one of the phones. Right now I have a Yealink Desk phone and Zoiper (Paid service) and only the desk phone rings.

Logs aren't really showing me anything however I am seeing this with the phone that doesnt ring and just hangs up. (DID Numbers have been edited by me)

2021-10-25 16:24:11.039881 [NOTICE] switch_ivr_originate.c:3790 Hangup sofia/internal/4039999999@192.168.1.71:5062 [CS_CONSUME_MEDIA] [NO_ANSWER]

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/4039999999@192.168.1.71:5062) Running State Change CS_HANGUP (Cur 8 Tot 21391)

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:848 (sofia/internal/4039999999@192.168.1.71:5062) Callstate Change DOWN -> HANGUP

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/4039999999@192.168.1.71:5062) State HANGUP

2021-10-25 16:24:11.039881 [DEBUG] mod_sofia.c:453 Channel sofia/internal/4039999999@192.168.1.71:5062 hanging up, cause: NO_ANSWER

2021-10-25 16:24:11.039881 [DEBUG] mod_sofia.c:521 Sending CANCEL to sofia/internal/4039999999@192.168.1.71:5062

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:60 sofia/internal/4039999999@192.168.1.71:5062 Standard HANGUP, cause: NO_ANSWER

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/4039999999@192.168.1.71:5062) State HANGUP going to sleep

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:620 (sofia/internal/4039999999@192.168.1.71:5062) State Change CS_HANGUP -> CS_REPORTING

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/4039999999@192.168.1.71:5062) Running State Change CS_REPORTING (Cur 8 Tot 21391)

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/4039999999@192.168.1.71:5062) State REPORTING

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:174 sofia/internal/4039999999@192.168.1.71:5062 Standard REPORTING, cause: NO_ANSWER

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/4039999999@192.168.1.71:5062) State REPORTING going to sleep

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:611 (sofia/internal/4039999999@192.168.1.71:5062) State Change CS_REPORTING -> CS_DESTROY

2021-10-25 16:24:11.039881 [DEBUG] switch_core_session.c:1736 Session 21391 (sofia/internal/4039999999@192.168.1.71:5062) Locked, Waiting on external entities

2021-10-25 16:24:11.039881 [NOTICE] switch_core_session.c:1754 Session 21391 (sofia/internal/4039999999@192.168.1.71:5062) Ended

2021-10-25 16:24:11.039881 [NOTICE] switch_core_session.c:1758 Close Channel sofia/internal/4039999999@192.168.1.71:5062 [CS_DESTROY]

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:739 (sofia/internal/4039999999@192.168.1.71:5062) Running State Change CS_DESTROY (Cur 7 Tot 21391)

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/4039999999@192.168.1.71:5062) State DESTROY

2021-10-25 16:24:11.039881 [DEBUG] mod_sofia.c:364 sofia/internal/4039999999@192.168.1.71:5062 SOFIA DESTROY

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:181 sofia/internal/4039999999@192.168.1.71:5062 Standard DESTROY

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/4039999999@192.168.1.71:5062) State DESTROY going to sleep

2021-10-25 16:24:11.039881 [NOTICE] switch_core_session.c:1754 Session 21386 (sofia/internal/b26f78b5a04f6788@185.117.83.202:25080) Ended

2021-10-25 16:24:11.039881 [NOTICE] switch_core_session.c:1758 Close Channel sofia/internal/b26f78b5a04f6788@185.117.83.202:25080 [CS_DESTROY]

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:739 (sofia/internal/b26f78b5a04f6788@185.117.83.202:25080) Running State Change CS_DESTROY (Cur 6 Tot 21391)

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/b26f78b5a04f6788@185.117.83.202:25080) State DESTROY

2021-10-25 16:24:11.039881 [DEBUG] mod_sofia.c:364 sofia/internal/b26f78b5a04f6788@185.117.83.202:25080 SOFIA DESTROY

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:181 sofia/internal/b26f78b5a04f6788@185.117.83.202:25080 Standard DESTROY

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/b26f78b5a04f6788@185.117.83.202:25080) State DESTROY going to sleep

2021-10-25 16:24:11.039881 [NOTICE] switch_core_session.c:1754 Session 21387 (sofia/internal/b26f78b5a04f6788@185.117.83.202:25080) Ended

2021-10-25 16:24:11.039881 [NOTICE] switch_core_session.c:1758 Close Channel sofia/internal/b26f78b5a04f6788@185.117.83.202:25080 [CS_DESTROY]

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:739 (sofia/internal/b26f78b5a04f6788@185.117.83.202:25080) Running State Change CS_DESTROY (Cur 5 Tot 21391)

2021-10-25 16:24:11.039881 [NOTICE] switch_ivr_originate.c:3030 Cannot create outgoing channel of type [user] cause: [NO_ANSWER]

2021-10-25 16:24:11.039881 [DEBUG] switch_ivr_originate.c:4026 Originate Resulted in Error Cause: 19 [NO_ANSWER]

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/b26f78b5a04f6788@185.117.83.202:25080) State DESTROY

2021-10-25 16:24:11.039881 [DEBUG] mod_sofia.c:364 sofia/internal/b26f78b5a04f6788@185.117.83.202:25080 SOFIA DESTROY

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:181 sofia/internal/b26f78b5a04f6788@185.117.83.202:25080 Standard DESTROY

2021-10-25 16:24:11.039881 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/b26f78b5a04f6788@185.117.83.202:25080) State DESTROY going to sleep

2021-10-25 16:24:11.039881 [INFO] mod_dptools.c:3643 Originate Failed. Cause: NO_ANSWER

EXECUTE [depth=0] sofia/internal/4033333333@169.55.63.65 lua(app.lua failure_handler)
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