[INCOMPATIBLE_DESTINATION]

Hi,

Today one of our former clients tell us that they had a new internet connection setup, the company doing added all the correct portforwarding (as far as I am aware)
I changed the external_rtp_ip and Sip_ip to the autonat:xxx.xxx.xxx.xxx (new ip address) after that we could not make incoming calls. external would work but the external user could not hear any voice.

I asked them to change the internet connection back to the previous one as it was still live and cgnage the autonat back to how it was. I now get the same no incoming calls. The log shows its hitting the pbx but I get normal clearing on the phone when i call. Am I missing something simple here.

Here is the most current log:
ia/external/01912704370@88.215.61.201) State Change CS_REPORTING -> CS_DESTROY
9118c816-0cf5-4164-a942-0a683d6db462 2020-02-12 18:09:19.687045 [DEBUG] switch_core_session.c:1665 Session 31 (sofia/external/01912704370@88.215.61.201) Locked, Waiting on external entities
9118c816-0cf5-4164-a942-0a683d6db462 2020-02-12 18:09:19.687045 [NOTICE] switch_core_session.c:1683 Session 31 (sofia/external/01912704370@88.215.61.201) Ended
9118c816-0cf5-4164-a942-0a683d6db462 2020-02-12 18:09:19.687045 [NOTICE] switch_core_session.c:1687 Close Channel sofia/external/01912704370@88.215.61.201 [CS_DESTROY]
9118c816-0cf5-4164-a942-0a683d6db462 2020-02-12 18:09:19.687045 [DEBUG] switch_core_state_machine.c:741 (sofia/external/01912704370@88.215.61.201) Running State Change CS_DESTROY (Cur 0 Tot 31)
9118c816-0cf5-4164-a942-0a683d6db462 2020-02-12 18:09:19.687045 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY
9118c816-0cf5-4164-a942-0a683d6db462 2020-02-12 18:09:19.687045 [DEBUG] mod_sofia.c:343 sofia/external/01912704370@88.215.61.201 SOFIA DESTROY
9118c816-0cf5-4164-a942-0a683d6db462 2020-02-12 18:09:19.687045 [DEBUG] switch_core_state_machine.c:181 sofia/external/01912704370@88.215.61.201 Standard DESTROY
9118c816-0cf5-4164-a942-0a683d6db462 2020-02-12 18:09:19.687045 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY going to sleep
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [NOTICE] switch_channel.c:1104 New Channel sofia/external/01912704370@88.215.61.201 [6269dcb8-717e-481b-953d-84efdcda305f]
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_NEW (Cur 1 Tot 32)
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] sofia.c:9873 sofia/external/01912704370@88.215.61.201 receiving invite from 88.215.61.201:5060 version: 1.6.20 -37-987c9b9 64bit
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] sofia.c:7084 Channel sofia/external/01912704370@88.215.61.201 entering state [received][100]
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] sofia.c:7094 Remote SDP:
6269dcb8-717e-481b-953d-84efdcda305f v=0
6269dcb8-717e-481b-953d-84efdcda305f o=MSX23 18316 887072 IN IP4 88.215.61.201
6269dcb8-717e-481b-953d-84efdcda305f s=sip call
6269dcb8-717e-481b-953d-84efdcda305f c=IN IP4 88.215.61.202
6269dcb8-717e-481b-953d-84efdcda305f t=0 0
6269dcb8-717e-481b-953d-84efdcda305f m=audio 9044 RTP/AVP 8 18 101
6269dcb8-717e-481b-953d-84efdcda305f a=rtpmap:8 PCMA/8000
6269dcb8-717e-481b-953d-84efdcda305f a=rtpmap:18 G729/8000
6269dcb8-717e-481b-953d-84efdcda305f a=fmtp:18 annexb=no
6269dcb8-717e-481b-953d-84efdcda305f a=rtpmap:101 telephone-event/8000
6269dcb8-717e-481b-953d-84efdcda305f a=fmtp:101 0-15
6269dcb8-717e-481b-953d-84efdcda305f a=ptime:20
6269dcb8-717e-481b-953d-84efdcda305f
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[G722:9:8000:20:64000:1]
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G729:18:8000:20:8000:1]/[G722:9:8000:20:64000:1]
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_media.c:4365 Set telephone-event payload to 101@8000
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_media.c:4767 sofia/external/01912704370@88.215.61.201 Set 2833 dtmf send payload to 101 recv payload to 101
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [NOTICE] sofia.c:7565 Hangup sofia/external/01912704370@88.215.61.201 [CS_NEW] [INCOMPATIBLE_DESTINATION]
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:603 (sofia/external/01912704370@88.215.61.201) State NEW
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_HANGUP (Cur 1 Tot 32)
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:850 (sofia/external/01912704370@88.215.61.201) Callstate Change DOWN -> HANGUP
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] mod_sofia.c:438 Channel sofia/external/01912704370@88.215.61.201 hanging up, cause: INCOMPATIBLE_DESTINATION
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] mod_sofia.c:577 Responding to INVITE with: 488
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:60 sofia/external/01912704370@88.215.61.201 Standard HANGUP, cause: INCOMPATIBLE_DESTINATION
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP going to sleep
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:619 (sofia/external/01912704370@88.215.61.201) State Change CS_HANGUP -> CS_REPORTING
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_REPORTING (Cur 1 Tot 32)
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.247049 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [DEBUG] switch_core_state_machine.c:174 sofia/external/01912704370@88.215.61.201 Standard REPORTING, cause: INCOMPATIBLE_DESTINATION
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING going to sleep
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [DEBUG] switch_core_state_machine.c:610 (sofia/external/01912704370@88.215.61.201) State Change CS_REPORTING -> CS_DESTROY
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [DEBUG] switch_core_session.c:1665 Session 32 (sofia/external/01912704370@88.215.61.201) Locked, Waiting on external entities
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [NOTICE] switch_core_session.c:1683 Session 32 (sofia/external/01912704370@88.215.61.201) Ended
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [NOTICE] switch_core_session.c:1687 Close Channel sofia/external/01912704370@88.215.61.201 [CS_DESTROY]
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [DEBUG] switch_core_state_machine.c:741 (sofia/external/01912704370@88.215.61.201) Running State Change CS_DESTROY (Cur 0 Tot 32)
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [DEBUG] mod_sofia.c:343 sofia/external/01912704370@88.215.61.201 SOFIA DESTROY
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [DEBUG] switch_core_state_machine.c:181 sofia/external/01912704370@88.215.61.201 Standard DESTROY
6269dcb8-717e-481b-953d-84efdcda305f 2020-02-12 18:09:20.347019 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY going to sleep
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [NOTICE] switch_channel.c:1104 New Channel sofia/external/01912704370@88.215.61.201 [8b58043c-280a-4900-b5d5-abeed1783374]
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_NEW (Cur 1 Tot 33)
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] sofia.c:9873 sofia/external/01912704370@88.215.61.201 receiving invite from 88.215.61.201:5060 version: 1.6.20 -37-987c9b9 64bit
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] sofia.c:7084 Channel sofia/external/01912704370@88.215.61.201 entering state [received][100]
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] sofia.c:7094 Remote SDP:
8b58043c-280a-4900-b5d5-abeed1783374 v=0
8b58043c-280a-4900-b5d5-abeed1783374 o=MSX23 877664 357886 IN IP4 88.215.61.201
8b58043c-280a-4900-b5d5-abeed1783374 s=sip call
8b58043c-280a-4900-b5d5-abeed1783374 c=IN IP4 88.215.61.202
8b58043c-280a-4900-b5d5-abeed1783374 t=0 0
8b58043c-280a-4900-b5d5-abeed1783374 m=audio 9046 RTP/AVP 8 18 101
8b58043c-280a-4900-b5d5-abeed1783374 a=rtpmap:8 PCMA/8000
8b58043c-280a-4900-b5d5-abeed1783374 a=rtpmap:18 G729/8000
8b58043c-280a-4900-b5d5-abeed1783374 a=fmtp:18 annexb=no
8b58043c-280a-4900-b5d5-abeed1783374 a=rtpmap:101 telephone-event/8000
8b58043c-280a-4900-b5d5-abeed1783374 a=fmtp:101 0-15
8b58043c-280a-4900-b5d5-abeed1783374 a=ptime:20
8b58043c-280a-4900-b5d5-abeed1783374
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[G722:9:8000:20:64000:1]
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G729:18:8000:20:8000:1]/[G722:9:8000:20:64000:1]
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_media.c:4365 Set telephone-event payload to 101@8000
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_media.c:4767 sofia/external/01912704370@88.215.61.201 Set 2833 dtmf send payload to 101 recv payload to 101
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [NOTICE] sofia.c:7565 Hangup sofia/external/01912704370@88.215.61.201 [CS_NEW] [INCOMPATIBLE_DESTINATION]
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:603 (sofia/external/01912704370@88.215.61.201) State NEW
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_HANGUP (Cur 1 Tot 33)
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:850 (sofia/external/01912704370@88.215.61.201) Callstate Change DOWN -> HANGUP
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] mod_sofia.c:438 Channel sofia/external/01912704370@88.215.61.201 hanging up, cause: INCOMPATIBLE_DESTINATION
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] mod_sofia.c:577 Responding to INVITE with: 488
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:60 sofia/external/01912704370@88.215.61.201 Standard HANGUP, cause: INCOMPATIBLE_DESTINATION
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP going to sleep
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:619 (sofia/external/01912704370@88.215.61.201) State Change CS_HANGUP -> CS_REPORTING
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_REPORTING (Cur 1 Tot 33)
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.927049 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [DEBUG] switch_core_state_machine.c:174 sofia/external/01912704370@88.215.61.201 Standard REPORTING, cause: INCOMPATIBLE_DESTINATION
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING going to sleep
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [DEBUG] switch_core_state_machine.c:610 (sofia/external/01912704370@88.215.61.201) State Change CS_REPORTING -> CS_DESTROY
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [DEBUG] switch_core_session.c:1665 Session 33 (sofia/external/01912704370@88.215.61.201) Locked, Waiting on external entities
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [NOTICE] switch_core_session.c:1683 Session 33 (sofia/external/01912704370@88.215.61.201) Ended
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [NOTICE] switch_core_session.c:1687 Close Channel sofia/external/01912704370@88.215.61.201 [CS_DESTROY]
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [DEBUG] switch_core_state_machine.c:741 (sofia/external/01912704370@88.215.61.201) Running State Change CS_DESTROY (Cur 0 Tot 33)
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [DEBUG] mod_sofia.c:343 sofia/external/01912704370@88.215.61.201 SOFIA DESTROY
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [DEBUG] switch_core_state_machine.c:181 sofia/external/01912704370@88.215.61.201 Standard DESTROY
8b58043c-280a-4900-b5d5-abeed1783374 2020-02-12 18:09:20.987048 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY going to sleep
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [NOTICE] switch_channel.c:1104 New Channel sofia/external/01912704370@88.215.61.201 [ef458e1c-452a-4aeb-b024-db18eb682c74]
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_NEW (Cur 1 Tot 34)
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] sofia.c:9873 sofia/external/01912704370@88.215.61.201 receiving invite from 88.215.61.201:5060 version: 1.6.20 -37-987c9b9 64bit
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] sofia.c:7084 Channel sofia/external/01912704370@88.215.61.201 entering state [received][100]
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] sofia.c:7094 Remote SDP:
ef458e1c-452a-4aeb-b024-db18eb682c74 v=0
ef458e1c-452a-4aeb-b024-db18eb682c74 o=MSX23 325832 464449 IN IP4 88.215.61.201
ef458e1c-452a-4aeb-b024-db18eb682c74 s=sip call
ef458e1c-452a-4aeb-b024-db18eb682c74 c=IN IP4 88.215.61.202
ef458e1c-452a-4aeb-b024-db18eb682c74 t=0 0
ef458e1c-452a-4aeb-b024-db18eb682c74 m=audio 9052 RTP/AVP 8 18 101
ef458e1c-452a-4aeb-b024-db18eb682c74 a=rtpmap:8 PCMA/8000
ef458e1c-452a-4aeb-b024-db18eb682c74 a=rtpmap:18 G729/8000
ef458e1c-452a-4aeb-b024-db18eb682c74 a=fmtp:18 annexb=no
ef458e1c-452a-4aeb-b024-db18eb682c74 a=rtpmap:101 telephone-event/8000
ef458e1c-452a-4aeb-b024-db18eb682c74 a=fmtp:101 0-15
ef458e1c-452a-4aeb-b024-db18eb682c74 a=ptime:20
ef458e1c-452a-4aeb-b024-db18eb682c74
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[G722:9:8000:20:64000:1]
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G729:18:8000:20:8000:1]/[G722:9:8000:20:64000:1]
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_media.c:4365 Set telephone-event payload to 101@8000
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_media.c:4767 sofia/external/01912704370@88.215.61.201 Set 2833 dtmf send payload to 101 recv payload to 101
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [NOTICE] sofia.c:7565 Hangup sofia/external/01912704370@88.215.61.201 [CS_NEW] [INCOMPATIBLE_DESTINATION]
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:603 (sofia/external/01912704370@88.215.61.201) State NEW
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_HANGUP (Cur 1 Tot 34)
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:850 (sofia/external/01912704370@88.215.61.201) Callstate Change DOWN -> HANGUP
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] mod_sofia.c:438 Channel sofia/external/01912704370@88.215.61.201 hanging up, cause: INCOMPATIBLE_DESTINATION
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] mod_sofia.c:577 Responding to INVITE with: 488
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:60 sofia/external/01912704370@88.215.61.201 Standard HANGUP, cause: INCOMPATIBLE_DESTINATION
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP going to sleep
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:619 (sofia/external/01912704370@88.215.61.201) State Change CS_HANGUP -> CS_REPORTING
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_REPORTING (Cur 1 Tot 34)
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.667049 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [DEBUG] switch_core_state_machine.c:174 sofia/external/01912704370@88.215.61.201 Standard REPORTING, cause: INCOMPATIBLE_DESTINATION
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING going to sleep
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [DEBUG] switch_core_state_machine.c:610 (sofia/external/01912704370@88.215.61.201) State Change CS_REPORTING -> CS_DESTROY
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [DEBUG] switch_core_session.c:1665 Session 34 (sofia/external/01912704370@88.215.61.201) Locked, Waiting on external entities
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [NOTICE] switch_core_session.c:1683 Session 34 (sofia/external/01912704370@88.215.61.201) Ended
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [NOTICE] switch_core_session.c:1687 Close Channel sofia/external/01912704370@88.215.61.201 [CS_DESTROY]
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [DEBUG] switch_core_state_machine.c:741 (sofia/external/01912704370@88.215.61.201) Running State Change CS_DESTROY (Cur 0 Tot 34)
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [DEBUG] mod_sofia.c:343 sofia/external/01912704370@88.215.61.201 SOFIA DESTROY
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [DEBUG] switch_core_state_machine.c:181 sofia/external/01912704370@88.215.61.201 Standard DESTROY
ef458e1c-452a-4aeb-b024-db18eb682c74 2020-02-12 18:09:21.847021 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY going to sleep
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [NOTICE] switch_channel.c:1104 New Channel sofia/external/01912704370@88.215.61.201 [1c137b04-e4e5-422c-8492-d84af4db6651]
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_NEW (Cur 1 Tot 35)
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] sofia.c:9873 sofia/external/01912704370@88.215.61.201 receiving invite from 88.215.61.201:5060 version: 1.6.20 -37-987c9b9 64bit
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] sofia.c:7084 Channel sofia/external/01912704370@88.215.61.201 entering state [received][100]
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] sofia.c:7094 Remote SDP:
1c137b04-e4e5-422c-8492-d84af4db6651 v=0
1c137b04-e4e5-422c-8492-d84af4db6651 o=MSX23 258593 47737 IN IP4 88.215.61.201
1c137b04-e4e5-422c-8492-d84af4db6651 s=sip call
1c137b04-e4e5-422c-8492-d84af4db6651 c=IN IP4 88.215.61.202
1c137b04-e4e5-422c-8492-d84af4db6651 t=0 0
1c137b04-e4e5-422c-8492-d84af4db6651 m=audio 9054 RTP/AVP 8 18 101
1c137b04-e4e5-422c-8492-d84af4db6651 a=rtpmap:8 PCMA/8000
1c137b04-e4e5-422c-8492-d84af4db6651 a=rtpmap:18 G729/8000
1c137b04-e4e5-422c-8492-d84af4db6651 a=fmtp:18 annexb=no
1c137b04-e4e5-422c-8492-d84af4db6651 a=rtpmap:101 telephone-event/8000
1c137b04-e4e5-422c-8492-d84af4db6651 a=fmtp:101 0-15
1c137b04-e4e5-422c-8492-d84af4db6651 a=ptime:20
1c137b04-e4e5-422c-8492-d84af4db6651
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[G722:9:8000:20:64000:1]
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G729:18:8000:20:8000:1]/[G722:9:8000:20:64000:1]
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_media.c:4365 Set telephone-event payload to 101@8000
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_media.c:4767 sofia/external/01912704370@88.215.61.201 Set 2833 dtmf send payload to 101 recv payload to 101
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [NOTICE] sofia.c:7565 Hangup sofia/external/01912704370@88.215.61.201 [CS_NEW] [INCOMPATIBLE_DESTINATION]
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:603 (sofia/external/01912704370@88.215.61.201) State NEW
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_HANGUP (Cur 1 Tot 35)
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:850 (sofia/external/01912704370@88.215.61.201) Callstate Change DOWN -> HANGUP
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] mod_sofia.c:438 Channel sofia/external/01912704370@88.215.61.201 hanging up, cause: INCOMPATIBLE_DESTINATION
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] mod_sofia.c:577 Responding to INVITE with: 488
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:60 sofia/external/01912704370@88.215.61.201 Standard HANGUP, cause: INCOMPATIBLE_DESTINATION
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP going to sleep
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:619 (sofia/external/01912704370@88.215.61.201) State Change CS_HANGUP -> CS_REPORTING
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_REPORTING (Cur 1 Tot 35)
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.327048 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [DEBUG] switch_core_state_machine.c:174 sofia/external/01912704370@88.215.61.201 Standard REPORTING, cause: INCOMPATIBLE_DESTINATION
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING going to sleep
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [DEBUG] switch_core_state_machine.c:610 (sofia/external/01912704370@88.215.61.201) State Change CS_REPORTING -> CS_DESTROY
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [DEBUG] switch_core_session.c:1665 Session 35 (sofia/external/01912704370@88.215.61.201) Locked, Waiting on external entities
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [NOTICE] switch_core_session.c:1683 Session 35 (sofia/external/01912704370@88.215.61.201) Ended
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [NOTICE] switch_core_session.c:1687 Close Channel sofia/external/01912704370@88.215.61.201 [CS_DESTROY]
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [DEBUG] switch_core_state_machine.c:741 (sofia/external/01912704370@88.215.61.201) Running State Change CS_DESTROY (Cur 0 Tot 35)
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [DEBUG] mod_sofia.c:343 sofia/external/01912704370@88.215.61.201 SOFIA DESTROY
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [DEBUG] switch_core_state_machine.c:181 sofia/external/01912704370@88.215.61.201 Standard DESTROY
1c137b04-e4e5-422c-8492-d84af4db6651 2020-02-12 18:09:22.447049 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY going to sleep
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [NOTICE] switch_channel.c:1104 New Channel sofia/external/01912704370@88.215.61.201 [47ae1988-671d-48f2-aef5-885af8e6e8ce]
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_NEW (Cur 1 Tot 36)
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] sofia.c:9873 sofia/external/01912704370@88.215.61.201 receiving invite from 88.215.61.201:5060 version: 1.6.20 -37-987c9b9 64bit
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] sofia.c:7084 Channel sofia/external/01912704370@88.215.61.201 entering state [received][100]
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] sofia.c:7094 Remote SDP:
47ae1988-671d-48f2-aef5-885af8e6e8ce v=0
47ae1988-671d-48f2-aef5-885af8e6e8ce o=MSX23 868539 375917 IN IP4 88.215.61.201
47ae1988-671d-48f2-aef5-885af8e6e8ce s=sip call
47ae1988-671d-48f2-aef5-885af8e6e8ce c=IN IP4 88.215.61.202
47ae1988-671d-48f2-aef5-885af8e6e8ce t=0 0
47ae1988-671d-48f2-aef5-885af8e6e8ce m=audio 9056 RTP/AVP 8 18 101
47ae1988-671d-48f2-aef5-885af8e6e8ce a=rtpmap:8 PCMA/8000
47ae1988-671d-48f2-aef5-885af8e6e8ce a=rtpmap:18 G729/8000
47ae1988-671d-48f2-aef5-885af8e6e8ce a=fmtp:18 annexb=no
47ae1988-671d-48f2-aef5-885af8e6e8ce a=rtpmap:101 telephone-event/8000
47ae1988-671d-48f2-aef5-885af8e6e8ce a=fmtp:101 0-15
47ae1988-671d-48f2-aef5-885af8e6e8ce a=ptime:20
47ae1988-671d-48f2-aef5-885af8e6e8ce
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[G722:9:8000:20:64000:1]
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_media.c:4449 Audio Codec Compare [G729:18:8000:20:8000:1]/[G722:9:8000:20:64000:1]
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_media.c:4365 Set telephone-event payload to 101@8000
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_media.c:4767 sofia/external/01912704370@88.215.61.201 Set 2833 dtmf send payload to 101 recv payload to 101
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [NOTICE] sofia.c:7565 Hangup sofia/external/01912704370@88.215.61.201 [CS_NEW] [INCOMPATIBLE_DESTINATION]
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:603 (sofia/external/01912704370@88.215.61.201) State NEW
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_HANGUP (Cur 1 Tot 36)
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:850 (sofia/external/01912704370@88.215.61.201) Callstate Change DOWN -> HANGUP
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] mod_sofia.c:438 Channel sofia/external/01912704370@88.215.61.201 hanging up, cause: INCOMPATIBLE_DESTINATION
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] mod_sofia.c:577 Responding to INVITE with: 488
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:60 sofia/external/01912704370@88.215.61.201 Standard HANGUP, cause: INCOMPATIBLE_DESTINATION
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:852 (sofia/external/01912704370@88.215.61.201) State HANGUP going to sleep
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:619 (sofia/external/01912704370@88.215.61.201) State Change CS_HANGUP -> CS_REPORTING
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:584 (sofia/external/01912704370@88.215.61.201) Running State Change CS_REPORTING (Cur 1 Tot 36)
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.027048 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.167018 [DEBUG] switch_core_state_machine.c:174 sofia/external/01912704370@88.215.61.201 Standard REPORTING, cause: INCOMPATIBLE_DESTINATION
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.167018 [DEBUG] switch_core_state_machine.c:938 (sofia/external/01912704370@88.215.61.201) State REPORTING going to sleep
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.167018 [DEBUG] switch_core_state_machine.c:610 (sofia/external/01912704370@88.215.61.201) State Change CS_REPORTING -> CS_DESTROY
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.167018 [DEBUG] switch_core_session.c:1665 Session 36 (sofia/external/01912704370@88.215.61.201) Locked, Waiting on external entities
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.167018 [NOTICE] switch_core_session.c:1683 Session 36 (sofia/external/01912704370@88.215.61.201) Ended
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.167018 [NOTICE] switch_core_session.c:1687 Close Channel sofia/external/01912704370@88.215.61.201 [CS_DESTROY]
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.167018 [DEBUG] switch_core_state_machine.c:741 (sofia/external/01912704370@88.215.61.201) Running State Change CS_DESTROY (Cur 0 Tot 36)
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.167018 [DEBUG] switch_core_state_machine.c:751 (sofia/external/01912704370@88.215.61.201) State DESTROY
47ae1988-671d-48f2-aef5-885af8e6e8ce 2020-02-12 18:09:23.16
 
A SIP "488 - Not acceptable here" response normally indicates that there was something about the SDP body that the system didn't like. It is often caused by the two parties not being able to agree on a codec, sometimes referred to as "no codec intersection".

In the log you posted I can only see the remote SDP, I can see it is offering G729 and PCMA but I do not know what your system is set to offer. Both sides need a common codec that they can agree upon.

Also be mindful of situations where the system may need to transcode but the codec module enabled is only a passthrough type, G279 in the default Freeswitch install is a good example..
 
A SIP "488 - Not acceptable here" response normally indicates that there was something about the SDP body that the system didn't like. It is often caused by the two parties not being able to agree on a codec, sometimes referred to as "no codec intersection".

In the log you posted I can only see the remote SDP, I can see it is offering G729 and PCMA but I do not know what your system is set to offer. Both sides need a common codec that they can agree upon.

Also be mindful of situations where the system may need to transcode but the codec module enabled is only a passthrough type, G279 in the default Freeswitch install is a good example..
Thanks for responding so quickly. Strangley this system has been working without a problem for around 2 years its only today when i pointed the sip trunk to the new IP address that this issue occured.
The PBX is set as:
1581536048993.png
 
In a default install the external SIP profile has its inbound-codec-prefs set to $${global_codec_prefs}.

Your screenshot of your variables shows global_codec_prefs to be set to G7221 and G722 (PCMA is normally in there by default). This is why an inbound invite offering ony G729 and PCMA in its SDP will fail - there is no common codec to agree upon. Unless of course you have inbound-codec-prefs set to something different in the SIP profile.

Try adding PCMA to your global_codec_prefs. if it solves the problem, consider removing the ones you don't need.
 
In a default install the external SIP profile has its inbound-codec-prefs set to $${global_codec_prefs}.

Your screenshot of your variables shows global_codec_prefs to be set to G7221 and G722 (PCMA is normally in there by default). This is why an inbound invite offering ony G729 and PCMA in its SDP will fail - there is no common codec to agree upon. Unless of course you have inbound-codec-prefs set to something different in the SIP profile.

Try adding PCMA to your global_codec_prefs. if it solves the problem, consider removing the ones you don't need.
Hi

Again thanks for your help I can confirm that its now working. The strange thing is that it had been working fine for over 2 years and only since i changed the ip address of the SBC to point to the new IP address, I wonder if something had updated with the codecs on the SBC and did not take effect until it reconnected.

Anyways its working for now so thanks