Incorrect call duration when a call is forwarded to external number from ring group

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voipBull

Member
Dec 3, 2023
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Hello all,

Looking for some suggestions around this issue that I'm experiencing with calls to external PSTN numbers via Ring groups.

So I have a user extension, Ext 1001, that is call forwarded to an external number 416xxxXX31. And this Ext 1001 is part of Ring Group 8001. Ring group has 'Call Forward' option set to TRUE.

Now, Call scenario 1;
Incoming call to RG 8001 > Calls ext 1001 (Which in turns call the external number 416xxxXX31) > Call connects with 2-way audio and then Hangup.

Now, Call scenario 2;
Incoming call to RG 8001 > Plays a small 10secs 'Greeting' > Calls ext 1001 (Which in turns call the external number 416xxxXX31) > Call connects with 2-way audio and then Hangup.

Below is how the CDR for these two calls look like. On call 1, both inbound and outbound call legs have the same duration 23secs, whereas on call 2, inbound leg has the complete call duration which is 55secs but the outbound leg only shows 2secs duration.

1715889484337.png

In call scenario 2, no matter how long the actual duration of the call is, the duration in the CDR for its outbound leg is always 2secs.
 

voipBull

Member
Dec 3, 2023
61
10
8
I can't be the only one experiencing this issue here. Would appreciate if someone would like to share what their experience is with a setup like this and if there's a fix or workaround to this that I'm missing.
 
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