Intelligent IVR with Data-Dipping capabilities

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i3ioi-iazard

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Mar 14, 2018
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Hi,

Has anyone created an IVR that data dips and provides information? For example, If a person wanted to check the balance of their prepaid card, they would get a prompt to enter their card number and maybe their birthday for verification which would talk to a database via API call and return information which would then be read out by the IVR.

Is this something that can be done with FusionPBX or should I be looking at another product?

Thanks in advance!
 

DigitalDaz

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Sep 29, 2016
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The short of it is, I have never seen it but you can do almost anything with fusionpbx. I have one client where user has to enter a suopport contract number and then we pull data externally to check if it valid then stick them in a priority queue.
 

umersaeed

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Aug 29, 2021
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Hi,

Has anyone created an IVR that data dips and provides information? For example, If a person wanted to check the balance of their prepaid card, they would get a prompt to enter their card number and maybe their birthday for verification which would talk to a database via API call and return information which would then be read out by the IVR.

Is this something that can be done with FusionPBX or should I be looking at another product?

Thanks in advance!
Hi I have also same scenario how to do this with fusionpbx. Anyone help me to do this.
 

gflow

Active Member
Aug 25, 2019
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Hi I have also same scenario how to do this with fusionpbx. Anyone help me to do this.

Check out example 22
 

umersaeed

New Member
Aug 29, 2021
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Check out example 22
Thanks a lot Sir. Sir I am new to all these things. Can you please tell me how we implement this in fusionpbx. How we make that type of ivr in fusionpbx.
 

Check out example 22
We need an extended wiki with stuff like on there, most useful.
 
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