Issue auto provisioning the GRR2163

adam.wainwright

New Member
Dec 31, 2020
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Hi all,

I am having an issue with Auto provisioning the GRP2613 phones, we also have some GXP2170s that provisioned perfectly fine but the GRP2613 do not want to.
We can manually provision them and they work, but we would like to get the auto provisioning working.

We used the same auto provisioning setting as we did for the 2170 on the 2613 apart from the template which we changed to the correct phone. I tried old firmware on the phones and also the latest firmware but still no luck.

We are also unable to auto provision the address book, but that might be the same issue.

Has anyone had any issues provisioning these?

PBX Version is 4.5.20 Debian 10
 

ad5ou

Active Member
Jun 12, 2018
502
122
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I haven't had any issues with provisioning 2613's or any other 26xx series.
As for the phone book make sure the URL is correct "my.domain.com/app/provision/pb/" for the phonebook the trailing "/" is required as opposed to the regular provisioning url of my.domain.com/app/provision
 

matt

New Member
Oct 30, 2017
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How about "contact_grandstream"?
Following your advice I only see the internal users in the phonebook - no other contacts
 

ad5ou

Active Member
Jun 12, 2018
502
122
43
I still have "contact_grandstream" in my system but I don't see it referenced anywhere.

For other contacts to show up, you have to assign the contact to a user or group. For a user contact to show up, the device has to be assigned to the same user
In "contact edit" page
1609857992598.png
Also may need "grandstream_global_contact_groups" assigned.

I don't have any "group" contacts at the moment so haven't fully tested the group functionality.
 

matt

New Member
Oct 30, 2017
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In the defaut settings:

1609859692175.png
and

1609859742385.png

under groups:

1609859808493.png

the user:

1609859861888.png

the contact:

1609859913969.png

correct so far?
 

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