IVR no route

Status
Not open for further replies.
D

Daniele

Member
Feb 1, 2017
45
0
6
43
Hi,
I just installed a fresh installation of FusionPBX. I'm checking a bit of functions but I found a problem defining an inbound rule that go to a IVR.

In the IVR I set a greet long and I defined 2 buttons (1 and 2) that should play others audio.

Unfortunately when the call arrive and is sent to the IVR I see this in logs:

67490c1c-5778-4429-ab55-67a6b6bd9d09 2017-02-01 23:18:22.690219 [NOTICE] switch_core_state_machine.c:312 Hangup sofia/external/number@ip [CS_ROUTING] [NO_ROUTE_DESTINATION]
67490c1c-5778-4429-ab55-67a6b6bd9d09 2017-02-01 23:18:22.690219 [INFO] switch_core_state_machine.c:311 No Route, Aborting

So the call fails with NO_ROUTE_DESTINATION failure code.
Some hints?

Thanks
 
DigitalDaz

DigitalDaz

Administrator
Staff member
Sep 29, 2016
3,044
565
113
Well, firstly, you need to create a destination and point that to IVR then you need to pint the IVR to some extension or other, you haven't mentioned that. You need to send the IVR to somewhere
 
D

Daniele

Member
Feb 1, 2017
45
0
6
43
Hi,
I already created the destination to point that to the IVR. Infact in logs I see

ccc66ba7-6fb7-4a3c-aefa-5d9bba00e297 EXECUTE sofia/external/number@ip transfer(IVR opening time XML hostname)

I forgot to mention before. So I'm sure the call is correctly redirected to the IVR.
In the IVR I created 2 lines for 1 and 2 button that play a prompt. That should be enough I think....and moreover I should at least ear the first greet message....but this don't happen and the call is hang out immediatly.

thanks
 
D

Daniele

Member
Feb 1, 2017
45
0
6
43
Hi,
this is the complete log of the call incoming.

Thanks

Code: 
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [DEBUG] switch_core_state_machine.c:751 (sofia/external/02991122@myprovider.com) State DESTROY going to sleep
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [DEBUG] switch_core_state_machine.c:181 sofia/external/02991122@myprovider.com Standard DESTROY
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [DEBUG] mod_sofia.c:343 sofia/external/02991122@myprovider.com SOFIA DESTROY
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [DEBUG] switch_core_state_machine.c:751 (sofia/external/02991122@myprovider.com) State DESTROY
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [DEBUG] switch_core_state_machine.c:741 (sofia/external/02991122@myprovider.com) Running State Change CS_DESTROY (Cur 0 Tot 16)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [NOTICE] switch_core_session.c:1669 Close Channel sofia/external/02991122@myprovider.com [CS_DESTROY]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [NOTICE] switch_core_session.c:1665 Session 16 (sofia/external/02991122@myprovider.com) Ended
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [DEBUG] switch_core_session.c:1647 Session 16 (sofia/external/02991122@myprovider.com) Locked, Waiting on external entities
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [DEBUG] switch_core_state_machine.c:610 (sofia/external/02991122@myprovider.com) State Change CS_REPORTING -> CS_DESTROY
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [DEBUG] switch_core_state_machine.c:938 (sofia/external/02991122@myprovider.com) State REPORTING going to sleep
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.135746 [DEBUG] switch_core_state_machine.c:174 sofia/external/02991122@myprovider.com Standard REPORTING, cause: NO_ROUTE_DESTINATION
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:938 (sofia/external/02991122@myprovider.com) State REPORTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:584 (sofia/external/02991122@myprovider.com) Running State Change CS_REPORTING (Cur 1 Tot 16)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:619 (sofia/external/02991122@myprovider.com) State Change CS_HANGUP -> CS_REPORTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:852 (sofia/external/02991122@myprovider.com) State HANGUP going to sleep
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:60 sofia/external/02991122@myprovider.com Standard HANGUP, cause: NO_ROUTE_DESTINATION
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] mod_sofia.c:577 Responding to INVITE with: 404
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] mod_sofia.c:438 Channel sofia/external/02991122@myprovider.com hanging up, cause: NO_ROUTE_DESTINATION
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:852 (sofia/external/02991122@myprovider.com) State HANGUP
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:850 (sofia/external/02991122@myprovider.com) Callstate Change RINGING -> HANGUP
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:584 (sofia/external/02991122@myprovider.com) Running State Change CS_HANGUP (Cur 1 Tot 16)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:643 (sofia/external/02991122@myprovider.com) State ROUTING going to sleep
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [NOTICE] switch_core_state_machine.c:312 Hangup sofia/external/02991122@myprovider.com [CS_ROUTING] [NO_ROUTE_DESTINATION]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [INFO] switch_core_state_machine.c:311 No Route, Aborting
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:236 sofia/external/02991122@myprovider.com Standard ROUTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] mod_sofia.c:143 sofia/external/02991122@myprovider.com SOFIA ROUTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:643 (sofia/external/02991122@myprovider.com) State ROUTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:584 (sofia/external/02991122@myprovider.com) Running State Change CS_ROUTING (Cur 1 Tot 16)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:650 (sofia/external/02991122@myprovider.com) State EXECUTE going to sleep
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [NOTICE] switch_ivr.c:2167 Transfer sofia/external/02991122@myprovider.com to apertura[IVR@02123456]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_ivr.c:2160 (sofia/external/02991122@myprovider.com) State Change CS_EXECUTE -> CS_ROUTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 EXECUTE sofia/external/02991122@myprovider.com transfer(IVR apertura 02123456 XML myserver.com)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:328 sofia/external/02991122@myprovider.com Standard EXECUTE
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] mod_sofia.c:198 sofia/external/02991122@myprovider.com SOFIA EXECUTE
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:650 (sofia/external/02991122@myprovider.com) State EXECUTE
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:584 (sofia/external/02991122@myprovider.com) Running State Change CS_EXECUTE (Cur 1 Tot 16)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:643 (sofia/external/02991122@myprovider.com) State ROUTING going to sleep
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:286 (sofia/external/02991122@myprovider.com) State Change CS_ROUTING -> CS_EXECUTE
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 Dialplan: sofia/external/02991122@myprovider.com Action transfer(IVR apertura 02123456 XML myserver.com)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] mod_dptools.c:1527 SET sofia/external/02991122@myprovider.com [domain_name]=[myserver.com]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 EXECUTE sofia/external/02991122@myprovider.com set(domain_name=myserver.com)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 Dialplan: sofia/external/02991122@myprovider.com Action set(domain_name=myserver.com) INLINE
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] mod_dptools.c:1527 SET sofia/external/02991122@myprovider.com [domain_uuid]=[3fd4bdb7-2034-4277-a173-838d1bed629b]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 EXECUTE sofia/external/02991122@myprovider.com set(domain_uuid=3fd4bdb7-2034-4277-a173-838d1bed629b)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 Dialplan: sofia/external/02991122@myprovider.com Action set(domain_uuid=3fd4bdb7-2034-4277-a173-838d1bed629b) INLINE
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] mod_dptools.c:1527 SET sofia/external/02991122@myprovider.com [call_direction]=[inbound]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 EXECUTE sofia/external/02991122@myprovider.com set(call_direction=inbound)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 Dialplan: sofia/external/02991122@myprovider.com Action set(call_direction=inbound) INLINE
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 Dialplan: sofia/external/02991122@myprovider.com Regex (PASS) [02123456] destination_number(02123456) =~ /^(02123456)$/ break=on-false
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 Dialplan: sofia/external/02991122@myprovider.com parsing [public->02123456] continue=false
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [INFO] mod_dialplan_xml.c:637 Processing 02991122 <02991122>->02123456 in context public
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:236 sofia/external/02991122@myprovider.com Standard ROUTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] mod_sofia.c:143 sofia/external/02991122@myprovider.com SOFIA ROUTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:643 (sofia/external/02991122@myprovider.com) State ROUTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_channel.c:2249 (sofia/external/02991122@myprovider.com) Callstate Change DOWN -> RINGING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:584 (sofia/external/02991122@myprovider.com) Running State Change CS_ROUTING (Cur 1 Tot 16)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:627 (sofia/external/02991122@myprovider.com) State INIT going to sleep
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:48 (sofia/external/02991122@myprovider.com) State Change CS_INIT -> CS_ROUTING
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:40 sofia/external/02991122@myprovider.com Standard INIT
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] mod_sofia.c:90 sofia/external/02991122@myprovider.com SOFIA INIT
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:627 (sofia/external/02991122@myprovider.com) State INIT
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:584 (sofia/external/02991122@myprovider.com) Running State Change CS_INIT (Cur 1 Tot 16)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:603 (sofia/external/02991122@myprovider.com) State NEW
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] sofia.c:7464 (sofia/external/02991122@myprovider.com) State Change CS_NEW -> CS_INIT
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4696 sofia/external/02991122@myprovider.com Set 2833 dtmf send payload to 101 recv payload to 101
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4637 Set telephone-event payload to 101@8000
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_codec.c:111 sofia/external/02991122@myprovider.com Original read codec set to PCMA:8
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:3043 Set Codec sofia/external/02991122@myprovider.com PCMA/8000 20 ms 160 samples 64000 bits 1 channels
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4294 Set telephone-event payload to 101@8000
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[GSM:3:8000:20:13200:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[PCMA:8:8000:20:64000:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4433 Audio Codec Compare [PCMU:0:8000:20:64000:1] ++++ is saved as a match
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[PCMU:0:8000:20:64000:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[G722:9:8000:20:64000:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[GSM:3:8000:20:13200:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4433 Audio Codec Compare [PCMA:8:8000:20:64000:1] ++++ is saved as a match
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[PCMA:8:8000:20:64000:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[PCMU:0:8000:20:64000:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[G722:9:8000:20:64000:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [G729:18:8000:20:8000:1]/[GSM:3:8000:20:13200:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [G729:18:8000:20:8000:1]/[PCMA:8:8000:20:64000:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [G729:18:8000:20:8000:1]/[PCMU:0:8000:20:64000:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_media.c:4378 Audio Codec Compare [G729:18:8000:20:8000:1]/[G722:9:8000:20:64000:1]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 a=ptime:20
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 a=fmtp:101 0-15
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 a=rtpmap:101 telephone-event/8000
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 a=rtpmap:0 PCMU/8000/1
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 a=rtpmap:8 PCMA/8000/1
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 a=fmtp:18 annexb=no
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 a=rtpmap:18 G729/8000/1
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 b=AS:26
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 m=audio 35894 RTP/AVP 18 8 0 101
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 t=0 0
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 c=IN IP4 125.220.11.150
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 s=SIP Call
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 o=anonymous 148615603767 148615603767 IN IP4 125.220.11.100
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 v=0
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] sofia.c:7051 Remote SDP:
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] sofia.c:7041 Channel sofia/external/02991122@myprovider.com entering state [received][100]
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] sofia.c:9815 sofia/external/02991122@myprovider.com receiving invite from 125.220.11.100:5060 version: 1.6.14 -23-e460bf8 64bit
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [DEBUG] switch_core_state_machine.c:584 (sofia/external/02991122@myprovider.com) Running State Change CS_NEW (Cur 1 Tot 16)
ce85ac06-666a-4ef1-9c9b-9d3c197f0670 2017-02-03 22:07:17.075753 [NOTICE] switch_channel.c:1104 New Channel sofia/external/02991122@myprovider.com [ce85ac06-666a-4ef1-9c9b-9d3c197f0670]
 
D

Daniele

Member
Feb 1, 2017
45
0
6
43
I think I solved the problem. Was my fault: I exchanged the extension number with the name in the IVR form. So I guess freeswitch was not able to find the extension.
I think maybe the extension number should be checked during the insert so to avoid this silly errors. What do you think?
Should I open a enhancement request to fusionPbx?
 
DigitalDaz

DigitalDaz

Administrator
Staff member
Sep 29, 2016
3,044
565
113
I wouldn't bother ticketing it, we always use extension numbers.
 
Status
Not open for further replies.
Top Bottom