We are using FusionPBX Call Center
We have 2 phones registered to the same extension (325).
Requirement:
Current behaviour:
Extension settings:
Agent configuration:
Question:
How can we enforce a hard limit so that extension 325 (with two handsets registered) can only handle one total active call, whether inbound or outbound, when using Call Centre?
We have 2 phones registered to the same extension (325).
Requirement:
- The extension should only ever have 1 active call total (either inbound or outbound).
- No call waiting.
- If the extension is already on a call, any new inbound calls (which enter via the Call Center queue) should remain in the queue and not ring either handset.
Current behaviour:
- If we receive an inbound call and are already on an inbound call, it correctly stays in the queue.
- However, if we make an outbound call from extension 325 and someone calls inbound via the Call Center queue, the second handset still rings.
- This suggests Call Center is not recognising the extension as busy during outbound calls.
Extension settings:
- Two devices registered to extension 325.
- Call Limit on the extension is set to 1.
- Inbound calls enter via Call Center queue (extension 700).
Agent configuration:
- Single agent
- Contact = user/325@domain
Question:
How can we enforce a hard limit so that extension 325 (with two handsets registered) can only handle one total active call, whether inbound or outbound, when using Call Centre?