Max incoming concurrent calls

[CPav]

Hi guys,
I have a customer who wants their reception phone to be able to receive 3 or 4 concurrent calls, I know no one can really deal with that many concurrent calls, but if at least the 3rd and 4th concurrent calls could at least go on hold until the extension/person can take the 3rd/4th calls. At the moment the extension in question can take two concurrent calls and subsequent calls go to voicemail, I found a setting under dialplan manager, "call-limit", I set the number to 5 and enable this, but then no calls can come in at all...

on my freeswitch console I see this:

EXECUTE sofia/internal/97687786897@172.16.0.108 export(origination_callee_id_name=limit_exceeded)
2018-02-24 20:39:34.750193 [DEBUG] switch_channel.c:1296 EXPORT (export_vars) [origination_callee_id_name]=[limit_exceeded]
EXECUTE sofia/internal/97687786897@172.16.0.108 set(RFC2822_DATE=Sat, 24 Feb 2018 20:39:34 +0200)
2018-02-24 20:39:34.750193 [DEBUG] switch_limit.c:126 incr called: inbound_85634159-6277-4a5e-a394-9de7e07a2634 max:0, interval:0
2018-02-24 20:39:34.750193 [INFO] mod_hash.c:183 Usage for inbound_85634159-6277-4a5e-a394-9de7e07a2634 is already at max value (0)
2018-02-24 20:39:34.750193 [NOTICE] switch_ivr.c:2065 Hangup sofia/internal/97687786897@172.16.0.108 [CS_EXECUTE] [EXCHANGE_ROUTING_ERROR]

I've since disabled the "call-limit" option in dialplan manager and my incoming calls are working again albeit at 2 maximum concurrent calls to an extension.

How can I set FusionPBX to make any subsequent concurrent calls go on hold until the 1st/2nd call is ended and then the 3rd call rings through(becoming the 2nd call), I've just had a look at Queues and tried setting a queue but not sure how best to go about this and if this is what I need to achieve my end goal.

Any help much appreciated.

 

[CPav]

Ok, so I've configured "call centre" and have it working so that all subsequent calls go into the FIFO queue. The thing is though is that the receptionist is the only person set as an agent, and using call centre means the reception won't see or know there's a second caller in the queue...and they might be having a long chat. So what I really want is that the second call can ring the reception phone while it is busy with call 1.

As standard without the call centre set, the reception extension can take 2 simultaneous calls, 3rd call goes to voicemail, can I set the 3rd and subsequent calls to go to the call centre...so the call centre is working like a fall back and only gets invoked on the 3rd and subsequent simultaneous calls.

Hopefully someone can give me some guidance here? thanks

Edit, I've since configured a ring group, this way the calls go directly to the reception phone and the reception phone can take 2 calls simultaneously, subsequent calls on timeout are then sent to the call centre, which the reception extension is the sole agent. This way when one call is hung up the next call comes through from the FIFO queue. So I've managed to achieve my goal but not sure this is the most elegant or simple way of doing so...if anyone has a better method please share it with me.
tx

 

[DigitalDaz]

I think you have done well to get to where you have, it will be interesting to see what anyone else can come up with.