Migration questions

[Aryn Nakaoka]

Willing to pay hourly to talk to someone who's well versed in Fusion PBX.

General Questions:
- Call Center and how it works with agents / busy agents
- Reporting on Call Center
- End-user GUI interactions
- Account codes for international calling

 

[DigitalDaz]

How busy are you going to be? If you are doing mainly call center type work at volume then FusionPBX may not be the best choice.

 

[MTR]

what will be the Ideal system for high volume call center calls?

 

[DigitalDaz]

I would say take a look at domething like vicidial

 

[MTR]

i saw them at one of the astricon,

i understood they are a asterisk based system

 

[DigitalDaz]

Yes it is

 

[Aryn Nakaoka]

Vicidial is ok, but you have to register the phones directly there so you lose a lot of the call center reporting.

I'm trying to move 100% off FreePBX but the call center issue for some customers will keep us on FreePBX.

I have questions so if someone wants to consult, I'm willing to pay.

As for FreePBX... 2 things stand out:

1. lazy agent - you can put an agent on hold if they don't take calls
2. asternic - doesn't connect to fusion for the queue reporting - supposedly there is something in the works but I have no details other than that.