Experts,
Is there a way that we can grab a particular call from the Queue and assign that to any agent? Assuming there are 10 calls in the queue but I want only grab the 7th call and assign that to a particular agent, is that possible?
Is there a way that we can grab a particular call from the Queue and assign that to any agent? Assuming there are 10 calls in the queue but I want only grab the 7th call and assign that to a particular agent, is that possible?