SOLVED Music on hold always changing

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MKNGRP

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Mar 26, 2021
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Good Morning Team!

I am having an issue with a clients domain - in which I have specified their own distinct category within the "Music on hold" elements
but,
sometimes it works and sometimes it diverts back to the globally inputted on-hold music.
At first, I assumed this is happening because they have a lot of individuals calling in and I thought it may cycle between the on-hold music but that does not seem to be the case as I tested when no one was on call or calling and it gave me the wrong music.
Can anyone help me in understanding why this is happening?
Thanks in advance!
 
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MKNGRP

Member
Mar 26, 2021
40
0
6
44
Hi everyone,

this has been solved.
For reference-
I went to dial plan manager -> valet_park -> and changed the valet_hold_music=${hold_music} to valet_hold_music=local_stream://domain.com/path of the on hold music

and it worked!
 
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