Good Morning Team!
I am having an issue with a clients domain - in which I have specified their own distinct category within the "Music on hold" elements
but,
sometimes it works and sometimes it diverts back to the globally inputted on-hold music.
At first, I assumed this is happening because they have a lot of individuals calling in and I thought it may cycle between the on-hold music but that does not seem to be the case as I tested when no one was on call or calling and it gave me the wrong music.
Can anyone help me in understanding why this is happening?
Thanks in advance!
I am having an issue with a clients domain - in which I have specified their own distinct category within the "Music on hold" elements
but,
sometimes it works and sometimes it diverts back to the globally inputted on-hold music.
At first, I assumed this is happening because they have a lot of individuals calling in and I thought it may cycle between the on-hold music but that does not seem to be the case as I tested when no one was on call or calling and it gave me the wrong music.
Can anyone help me in understanding why this is happening?
Thanks in advance!
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