Music on Hold Problem in IVR

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Fede

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Oct 4, 2020
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Hi to all,
I'm having this issue with music on hold.

If I set in the IVR "Ring Back" to the custom Music on Hold (local) on hold it plays always the Default music on hold.


How can I cange this behaviour?

Thanks a lot!
 
Assuming you selected something other than default MOH in the drop down, double check what is in the dial plan for your IVR.
Dial Plan>Dial Plan Manager> find dial plan for IVR in question. Usually close to order 100.
Click to view dial plan then click the XML box in top right.
Check the line with "transfer_ringback=..." to verify it shows correct music source.
If correct, flush your cache. If it is incorrect, it could be a bug that needs to be reported.
 
Thanks a lot for your reply!

In fact is default: <action application="set" data="transfer_ringback=local_stream://default"/>

And if I edit IVR it shows that I have selected another music

I have not the last version of Fusion cause last time I tryed to Update I was no more able to reach the web page. Any advice to update?

Thanks!
 
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